SailPoint
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Sr. Systems Administrator - Gainsight Admin at SailPoint

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The Senior Gainsight Administrator is a strategic and technical role focused on being a dedicated partner, advisor, and CRM expert for our Customer Success team. The successful individual must be data-driven and confident partnering with cross-functional departments to implement best practices for managing Gainsight and driving reliable business outcomes. They should take full ownership of our CRM solution and be comfortable leading and influencing projects in a dynamic, rapidly scaling work environment. This global role supporting multiple international stakeholders can make immediate impact worldwide.
Responsibilities
  • Act as a trusted advisor to define and implement the most effective, robust, and scalable Gainsight deployment strategy
  • Manage existing platform configurations and the implementation of new solutions, including requirements gathering, design, testing, training, and successful roll-out
  • Develop and continually improve the delivery of Customer Success KPIs-such as customer health, recurring revenue, and retention-for use by cross-functional teams globally
  • Optimize Gainsight to manage both high-touch and tech-touch engagement models to scale in a high growth environment
  • Configure and deploy Gainsight reports and dashboards to global stakeholders at all levels of the business
  • Implement change management best practices to create buy-in, meet deadlines, and ensure effective outcomes
  • Monitor system performance, data integrity, and user activity to optimize and make recommendations for continuous improvements
  • Manage Gainsight integrations with Salesforce and other tools
  • Work with broader Operations and IT teams to support priorities and evolution of CRM tools
  • Collaborate with Operations and IT to manage data flows for dashboards in Tableau
  • Provide regular and timely communication of program status and progress towards goals

Qualifications
  • 5+ years of experience in system administration and advanced knowledge of CRM tools
  • Expert CRM administrator with proven ability to develop, recommend, and implement effective business strategies
  • Excellent project management skills, including gathering requirements, documenting use cases, managing expectations, and meeting delivery deadlines
  • Deep experience with customer success business operations and data strategy
  • Clear communicator with excellent written, verbal, and listening skills
  • Natural ability to build relationships effectively across global teams
  • Confidence in advocating for best practices
  • Excellent critical thinking skills with ability to break down ambiguous problems into concrete, manageable components, think through optimal solutions, and communicate clearly to stakeholders
  • Keen insights in data management to build effective, focused reports and dashboards that tell a story

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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