Your Opportunity
As a Senior Specialist- Operations System Support Associate you will be at the front line for issue identification, troubleshooting, and remediation of any system issues impacting Brokerage Operations.
In this role you will understand upstream and downstream organizational impacts as a result of system issues and communicate action plans to multiple levels of management. We strive to reduce incident impact and duration as well as decrease the likelihood of incident reoccurrence. We work with Technology and Brokerage Operations business partners to achieve these objectives while serving as an advocate for Brokerage Operations Teams at all times.

Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work - whether that's in the office or remote.
Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference*When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.

What you are good at

• Search through and research available information to tie it to current incidents to see if they impact Brokerage Operations to then solution it.
• Triage situations and their urgency levels using sound critical thinking and decision making based on information derived from quickly researching issues in relation to the Brokerage Operation business unit.
• Help Technology Teams understand the business impact and deadlines as they relate to service restoration issues.
• Work towards reducing incident impact and duration as well as decrease the likelihood of incident reoccurrence.
• Following up on incidents to be sure that root cause is understood and that longer term solutions are being pursued if applicable.

What you have

• Able to understand upstream and downstream organizational impacts as a result of system issues and communicate action plans to multiple levels of management.
• Demonstrate solid decision making and problem-solving skills.
• Able to work independently and be proactive.
• The ideal candidate will actively monitor for issues that are important to resolve for Brokerage Operations Business Partners and take the initiative to get involved with resolving.
• Brokerage Industry background is helpful.
• Possess the ability to communicate clearly and professionally with Associates and management through verbal and written correspondence.
• Ability to quickly assimilate and understand the systems and applications utilized throughout the company.
• Possess an understanding of basic Internet operations and have knowledge of Windows based programs.

Preferred Skills/Qualifications:

• Experience with Tidal Automation software is a strong nice to have.
• Familiarity with BMC Remedy IT Services Management software.
• Experience with Jira
• Ability to effectively utilize Slack and Microsoft Teams to keep in touch with and be responsive to the team, communicate to our Business Partners, and as a tool to understand and be aware of Tech issues that are happening.

Colorado CompensationTarget Total Compensation - 53,400 - 96,900Your actual pay will be based on your skills and experience -- talk with your recruiter to learn more.