Caterpillar
Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better world.
Chicago, IL

Sr Software Support Engineer at Caterpillar

| Chicago, IL
Sorry, this job was removed at 10:22 p.m. (CST) on Friday, March 4, 2022
Find out who's hiring in Chicago, IL.
See all Operations jobs in Chicago, IL
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Career Area:
Digital
Job Description:
The Senior Software Support Engineer is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution. As part of the Cat Digital Operations team, primary focus will be support of Search functionality on Caterpillar's eCommerce solution used by dealers and customers for online purchase of parts & services. With a catalog of more than 1 million parts, a properly configured and optimized Search is key to delivering a great customer experience.
JOB DUTIES:
  • Responsibilities of the incumbent is technical support for Search functionality; provide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future eCommerce products and initiatives.
  • Search optimization and indexing
  • Identify, investigate, and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.
  • Search issue identification; reported in all forms from customers, dealers, etc.
  • Search issue investigation; statistical analyses, physical testing and analysis of application failures, development of fixes, suggested design or improvements, etc.
  • Resolution of commitments; formally document issues and provide follow-up on the resolution process with business partners, dealers and development teams.
  • Stay current with all digital products and applications, also develop and maintain a digital products and application knowledge base and training materials.
  • Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc.
  • Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.

Basic Qualifications:
  • Requires a college or university degree, technical certification or equivalent experience.
  • At least 5 years of experience in infrastructure system administration or support work
  • Experience developing, configurating, tuning, troubleshooting Search engines including SOLR, Elasticsearch, etc.

Top candidates will also have:
  • eCommerce experience, especially HCL Commerce version 9
  • Expertise in administration tasks for Windows/Linux operating systems
  • Expertise with relational databases support, querying and database reporting
  • Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, Lambda, logging/CloudWatch, IAM, Certificate Manager, EBS, CloudFront/WAF, SQS, SNS, EKS, and SES.
  • Knowledge of secure coding and personal identifiable information (PII) handling
  • Working experience with programming languages: SQL, JSON, Java, and KQL
  • Working knowledge on deploying autoscaling features
  • Expertise with high availability architecture
Visa sponsorship available for eligible applicants.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Submit your information to our Talent Network here .
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AWS ElasticSearchFrameworks
    • AWS Code PipelineFrameworks
    • DockerFrameworks
    • ApigeeFrameworks
    • FlinkFrameworks
    • AkkaFrameworks
    • Amazon ECSFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • DynamoDBDatabases
    • RDSDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • SalesforceCRM
Previous
Next

What are Caterpillar Perks + Benefits

Culture
Volunteer in local community
Caterpillar Inc. participates in local volunteer activities such as the Chase Corporate Challenge
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Caterpillar

What are some social events your company does?

Whether we’re working virtually or in-person, we are always looking for ways to have fun and grow as a team. Team dinners, coffee chats, ax throwing, chess club, and virtual happy hours are just a few of the activities we do to make work more fun and connect with colleagues around the world.

Madison

Recruiter

What kinds of technical challenges do you and your team face?

It’s amazing to be able to work in an architectural framework where we can negotiate between speed to market and a solid application – software that is well-built, well-designed, well-tested. I find this negotiation both challenging and exhilarating.

MacGregor

Lead Software Engineer

How does the company support your career growth?

I’ve been with Caterpillar for 20 years now, and I’ve been lucky to work on teams that have different focuses. I’ve worked on everything from engineering applications to the latest and greatest digital technology applications.

Rakshan

Digital Product Manager

How do you make yourself accessible to the rest of the team?

The team should be comfortable approaching me with any kind of issue — like improving a process, getting rid of unnecessary ceremonies or something else — and know that I will address it. I believe a manager should be the first line of defense against bugs and conflicting priorities, and my team needs to know that I have their back.

Stan

Software Engineering Manager

What projects are you most excited about?

Deep learning algorithms, popularized in the past five years, allow us to scan huge volumes of data from Caterpillar's fleet of connected engines and machines for unusual patterns. We're now able to make sophisticated predictions that wouldn’t have been possible 20 years ago.

Dan

Analytics Director

More Jobs at Caterpillar