Caterpillar

Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better world.

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Jobs//Hybrid//Chicago, IL//Cybersecurity + IT//

Sr Software Support Engineer

Sorry, this job was removed at 10:22 p.m. (CST) on Friday, March 4, 2022

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Career Area:
Digital
Job Description:
The Senior Software Support Engineer is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution. As part of the Cat Digital Operations team, primary focus will be support of Search functionality on Caterpillar's eCommerce solution used by dealers and customers for online purchase of parts & services. With a catalog of more than 1 million parts, a properly configured and optimized Search is key to delivering a great customer experience.
JOB DUTIES:

Responsibilities of the incumbent is technical support for Search functionality; provide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future eCommerce products and initiatives.
Search optimization and indexing
Identify, investigate, and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.
Search issue identification; reported in all forms from customers, dealers, etc.
Search issue investigation; statistical analyses, physical testing and analysis of application failures, development of fixes, suggested design or improvements, etc.
Resolution of commitments; formally document issues and provide follow-up on the resolution process with business partners, dealers and development teams.
Stay current with all digital products and applications, also develop and maintain a digital products and application knowledge base and training materials.
Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc.
Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.

Basic Qualifications:

Requires a college or university degree, technical certification or equivalent experience.
At least 5 years of experience in infrastructure system administration or support work
Experience developing, configurating, tuning, troubleshooting Search engines including SOLR, Elasticsearch, etc.

Top candidates will also have:

eCommerce experience, especially HCL Commerce version 9
Expertise in administration tasks for Windows/Linux operating systems
Expertise with relational databases support, querying and database reporting
Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, Lambda, logging/CloudWatch, IAM, Certificate Manager, EBS, CloudFront/WAF, SQS, SNS, EKS, and SES.
Knowledge of secure coding and personal identifiable information (PII) handling
Working experience with programming languages: SQL, JSON, Java, and KQL
Working knowledge on deploying autoscaling features
Expertise with high availability architecture

Visa sponsorship available for eligible applicants.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Submit your information to our Talent Network here .

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Kyle Cline

Analytics Manager

PEOPLE-FIRST EXPERIENCE

Work in a setting that prioritizes people

Leading a team isn’t Cline’s only duty. “My most important leadership role is being a father,” he said, commending the parental leave policy that let him be with his newborn son. The human element extends to entities like the Caterpillar Foundation, which among other initiatives, provides support to disaster-impacted areas. “I’m proud to work for a company that prioritizes communities and their people,” Cline said.

Caterpillar makes me feel like they want me to stay and grow.

Shilpi Banerjee

Senior Software Engineering Manager

GROW EACH DAY

Advance in a development-minded environment

A 16-year company veteran, Banerjee hasn’t just logged serious time with the company — but mileage, too. From navigating M&As in Japan and tackling new product introduction in China and Singapore, to spearheading digital efforts in India, the technologist has grown immensely since starting as an IT analyst. “At Caterpillar, there are myriad opportunities to explore your potential and grow your career globally,” Banerjee said.

Leaders appreciate initiative, enthusiasm, flexibility and the drive to get things done.

Jenny Thompson

Digital Product Manager

Real World Impact

Digital Solutions That Power the Bottom Line

Digital Product Manager Jenny Thompson sees connectivity as a cornerstone of great service. “Our digital services empower customers to improve their efficiency, productivity, profitability and sustainability — directly powering their bottom line,” Thompson said. To transform its customers’ operations, Caterpillar develops digital solutions that combine its many strengths: asset and service data, engineering and robust analytics. “These tools give customers insights about their operations and recommendations for their fleets that are more tailored than ever before,” Thompson said.

Caterpillar was an early adopter of connectivity and the value that data can bring. We want our customers to be successful, and these technologies are important enablers for that success.