Software Support Specialist at Tyler Technologies

| Detroit, MI
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Description

In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.
Responsibilities
  • Provide high-quality phone and email support of Tyler's New World Public Safety software applications
  • Perform extensive troubleshooting of key software and hardware components to closure
  • Take ownership of technical incidents and coordinate resolution with product development team when necessary
  • Replication of complex customer issues
  • Train customers in system operation and software functionality
Qualifications
  • Bachelor's Degree in MIS, CIS or other related Technical field preferred
  • General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
  • Readiness to learn new technologies at lightning speed
  • Commitment to providing an exceptional experience to our customers
  • Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM
  • SQL Experience highly preferred
More Information on Tyler Technologies
Tyler Technologies operates in the Software industry. The company is located in Plano, TX, Lakewood, CO, Yarmouth, ME, Moraine, OH and Lubbock, TX. Tyler Technologies was founded in 1966. It has 5293 total employees. To see all 156 open jobs at Tyler Technologies, click here.
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