SailPoint, the industry leader in Identity Security, is looking for an experienced ServiceNow Administrator. This individual will report to the Manager of IT Applications and will play a critical role on the ServiceNow operations team. The ServiceNow Administrator will be a key team member in our growing and impactful organization as SailPoint continues to scale globally as the industry leader in Identity Governance.
As the ServiceNow Administrator, you will work closely with other members of the ServiceNow operations team to support the application and create innovative solutions in a constantly-changing business environment. Expect to work in cross-functional teams across IT, Security, Customer Support, Professional Services, Revenue Operations, Engineering, and HR in support of the company's ServiceNow operations and strategy. Your primary focus will be on the Customer Service Management (CSM) module within ServiceNow, with additional responsibilities in the ServiceNow core platform and ITSM. The successful candidate will have a passion for ServiceNow as the workflow engine of the business, be obsessed with customer service, and have a desire to see continued adoption of the ServiceNow platform across the organization. Come make your mark in a high energy environment at one of the most consistently highest rated "best places to work" in Austin over the past 10 years!
This position is remote-friendly or can be based in our office in Austin, Texas.
Job Responsibilities

• Serves as a subject matter expert on ServiceNow and related services/capabilities
• Assists in the review, design, and improvement of ServiceNow processes and procedures while adhering to ServiceNow best practices and out-of-the-box functionality
• Performs complex data modeling, performance and integration testing
• Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request
• Monitors and employs source code control techniques and configuration management to ensure configuration is consistent across development and production environments
• Provide on-going production and end user support, along with administration functions such as managing users, workflows, tables, and data
• Ensure application meets SailPoint security standards and best practices
• Investigate and advise on new features released by ServiceNow and what impact they could have on current processes
• Responsible for developing training materials and plans for end users, as well as providing initial and recurring training to business users as the platform continues to evolve
• Manage integrations between ServiceNow and other third party applications via Integration Hub or custom API development
• Create and manage custom scripts in ServiceNow as needed
• Create custom user interfaces to improve the overall user experience of ServiceNow, leveraging custom HTML/CSS/Javascript when necessary

Required Skills

• Must be eligible to work in a FedRAMP compliant environment (U.S. citizen working exclusively within the U.S.)
• 4-6 years experience in ServiceNow development and administration at an enterprise level
• BS Computer Science, Engineering, or equivalent experience

• ServiceNow Certified System Administrator
• Experience implementing and administering ServiceNow CSM at scale
• Strong conceptual understanding of table design in ServiceNow
• Strong understanding of ITIL methodologies
• Demonstrated skills associated with software design, modification, implementation and deployment, including object-oriented development concepts
• Understanding of key design patterns and large data volume limitations and best practices
• Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process re-engineering
• Experience with QA methodologies (usability testing, performance testing, automated testing, test scripts, test cases and test plans)
• Knowledge of APIs and scripting languages (JavaScript, Python, etc.)
• Experience with the following web technologies a plus: JSON, XML, SOAP and REST web-services
• Familiarity with the continuous delivery model and agile development processes
• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
• Must have a high focus on user experience with a propensity for incorporating modern design trends into solution design
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Truly enjoys delivering IT solutions and a strong desire to see the continued acceptance and success of those solutions at SailPoint

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.