Job Number: R0148270

Service Desk Subject Matter Expert, Senior
The Challenge:

At a certain point, experience based system design can start to look like clairvoyance. When you've developed so many systems that you can not only orchestrate the best solution for any technology based challenge, but you can also anticipate and preempt future issues, you're a solutions architect. You've evolved your skills into strategy through a long path of software development accomplishments and the curiosity to understand how all of the pieces of an IT ecosystem fit together. Are you ready to use your combination of knowledge, skill, and experience to tackle the toughest challenges in Digital Transformation?

As a solutions architect on our team, you'll translate your customer's IT needs and future goals into a plan by crafting an enterprise tiered service desk solution. Through your leadership, we'll help transform the way the Navy uses technology including cloud migration, integrating advanced technology, and modernizing legacy systems. And, what do you do next in a career where you've reached this level? You mentor the next set of developers to help them grow into tomorrow's solutions architects. Join us and build the future of technology in Digital Transformation for the better. This position is a hybrid role with a combination of working at a Booz Allen office or client site and working remotely.

Empower change with us.

You Have:

• 5+ years of experience with architect level help desk for a large-scale organization or enterprise
• Experience with tiered level service desk capability solutions
• Experience with implementing enterprise tiered help desk with Salesforce
• Experience with leading solution designs for enterprise help desk implementations
• Secret clearance
• Bachelor's degree

Nice If You Have:

• Experience with Salesforce related to help desk capabilities
• Knowledge of help desk telephony
• Possession of excellent client-facing or consulting skills
• Possession of excellent verbal and written communication skills
• CompTIA Security+ Certification or equivalent
• Salesforce administration or App Builder Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Build Your Career:

A challenging and dynamic work environment isn't all we have to offer. When you join Booz Allen, you'll have access to:

• experts in virtually every field
• a culture that focuses on supporting our employees
• opportunities that provide stability while offering variety

You'll also be exposed to a wealth of training resources through our Digital University, an online learning portal featuring more than 5000 functional and technical courses, certifications, and books. Build your technical skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications that directly impact your role? You may be able to take advantage of our tuition assistance, on-site bootcamps, certification training, academic programs, vendor relationships, and a network of professionals who can give you helpful tips. We'll help you develop the career you want as you chart your own course for success.

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.