Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Debit Card processing platform for Latin America at FIS provides application research and defect resolution for the Debit Card processing platform, which connects to many FIS families of products and services as well as external products and services to stay on the leading edge to our clients. Primary responsibility is researching production issues, working with various internal groups to identify and resolve production defects including the installation of code fixes.  We are looking for talented resources to be a part of this dynamic team that will grow with the growth of the solution.     

What you will be doing:

You will be managing a newly established Debit platform supporting Latin America a growing region for FIS.  Your role will be leading the production support team insuring application resiliency and uptime.

Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.

• Monitors staff performance, works with employees to implement goals and document progress.
• Manages staff to ensure all duties are performed in an accurate and timely manner.
• Delivers a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
• Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
• Manages internal and external communications/escalations on issues.
• Understands processing environments for supported products and services.
 

What you bring:

Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software development, systems analysis, mainframe processing or system support.

• Requires strong management, organizational, team building, coaching and mentoring skills
• Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance
• Considerable knowledge of IT production administration and operations activities and controls
• Technical knowledge of information technology networks, systems, peripherals and software applications
• Ability to formulate, implement and evaluate plans, programs and procedures applicable to the information processing operations
• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions
 

Career level management role. Manages employees who perform similar or related tasks within a single component of the program and has responsibility for results, including costs, methods and staffing. Results are internally focused and directly affect the program or are externally focused and affect a segment of customers, partners, stakeholders and/or employees. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to team members within latitude of established company policies. Recommends changes to policies and establishes procedures that affect group. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and policies in selecting methods and techniques for obtaining solutions. Acts as advisor to team members in meeting schedules and/or resolving problems. Develops and administers schedules, performance requirements, and may have budget responsibilities.

Added bonus if you have:

• Background is software development
• Database Experience
• 5-7+ years managing teams in various production support roles

What we offer you:

• Attractive benefits including private medical cover, dental cover, and travel insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A work environment built on collaboration, flexibility, and respect