At VillageMD, we are committed to helping patients achieve greater health by delivering the most accessible and efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family-owned practices to world-class health systems. Integral to our Technology Operations team, the Technology Support Specialist at our organization will support and maintain network, productivity and collaboration technologies.
What will make you successful here?

• A desire to own problems and deliver fast resolutions to incidents reported by our colleagues.
• Ability to work on the fly and pick up new technologies and concepts quickly.
• Ability to work in a fast-paced environment, be flexible and juggle multiple requests
• A low ego and humility; an ability to gain trust through strong communication and doing what you say you will do.

What you might do in your first year:

• Travel to clinic and office locations within the region potentially daily to provide in person service.
• Be first point of contact for all hardware and software related issues reported in the region.
• Provide network support - WAN, Wi-Fi, VPN, Phones, iFax and Video conferencing.
• Configure and troubleshoot Windows and Apple laptops, printers and other peripheral hardware.
• Educate employees on security best practices and provide guidance on productivity and
  collaboration software.
• Manage User Lifecycle Activities in OneLogin, Active Directory and Office 365.
• Create, validate and update Wiki content related to technology in use at our organization.
  

The following experience is relevant to us:

• A must – Ability to be patient and actively listen to customers to understand their concerns.
• 4+ years of full-time experience supporting varying technologies in mid-size office environment
• Strong knowledge of Windows Hardware and O365 (now M365)
• Strong knowledge of Networking Technologies
• Experience with Service Management platforms such as Jira, Remedy or Service Now
• Excellent communication skill is an absolute must

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.