UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others and start doing your life's best work.(sm)
Primary Responsibilities:

• Respond to service requests, incidents and reported issues within the set SLAs
• Escalation point for all advanced IT support related issues and ultimate owner of issue when escalated outside of support team
• Provide advanced support and ownership of corporate telephony systems
• Participate in and/or manage small to medium scale team projects as assigned
• Liaison with senior leadership and executive team members providing general IT system troubleshooting and support
• Quickly and accurately determine event scope and impact upon notice
• Field incoming requests made to the service desk via phone queue, e-mail, and ticketing system to ensure courteous, timely, and efficient resolution for the customer
• Support technology and audio-visual services at management and executive events at off-site locations, such as the Quarterly Management Meetings, Board Meetings, and Trustees Meetings
• Identify and learn appropriate software and hardware used by the organization
• Perform post-resolution follow-ups to help requests
• Create, change, and delete user accounts per request
• Dedicate time to project work and improvement initiatives as allotted.Must treat requests courteously and professionally, in line with the business standards
• Work independently on resolving incidents and escalate complaints to upper management
• Collaborate with team members to resolve issues where appropriate and contribute to a friendly, helpful environment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma/GED (or higher) OR 4+ years of service desk experience
• 3+ years of experience working in a service desk environment or deskside support, remote and onsite
• 3+ years of experience working in Windows Active Directory environment or equivalent training
• 3+ years of experience working with standard office equipment including, but not limited to, computer, phones, printers
• 2+ years of experience managing multiple projects and tasks as a team and independently
• 2+ years of experience with VPN and/or Citrix
• 1+ year of experience providing support and ownership of corporate telephony systems

Preferred Qualifications:

• A+, Network+, Microsoft Certifications
• Bilingual in English and Spanish

Soft Skills:

• Superior communication, written, organizational, analytical, and problem-solving skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with UnitedHealth Group. Discover rewarding opportunities as we help people live healthier lives and help make the health system work better for everyone. Join a team of people who are talented, compassionate and driven. We will support you with the global outreach, resources and inclusive culture we're proud to foster as a Fortune 5 company. We encourage you to grow as we offer a world of rewards and benefits for performance.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #Yellow