Senior Tech Support Professional at Honeywell (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers,innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way,keeping buildings smart and safe and even making it possible to breathe onMars. Working at Honeywell isn't just about developing cool things.That's why all our employees enjoy access to dynamic career opportunitiesacross different fields and industries.

Are you ready to help us make the future?

Provide world class aerospace technical support to our internal andexternal customers. As a member of theHoneywell Aerospace Technical Support helpdesk in Phoenix, AZ, you will handlephone calls, emails, and web inquiries from customers operating and maintainingHoneywell mechanical or electrical equipment. You will drive timely identification, replication, investigation,resolution, and root cause analysis of customer technical issues. You will provide technical expertise for allHoneywell mechanical and/or electrical systems and components, and you willcapture and reuse the knowledge gained through a knowledge managementprocess. You will participate and/orlead continuous improvement projects that improve the customer experience.
Key Responsibilities
  • Respond to phone calls and emails requiring Honeywell mechanical or electrical technical support
  • Capture and reuse technical knowledge gained during the technical issue resolution process - knowledge management
  • Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes
  • Document customer issues in Salesforce.com customer relationship management system
  • Build relationships with customers and internal support teams
  • Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of:
  • Honeywell mechanical equipment, such as ALF, HTF-7000, TFE-731, TPE-331, CFE-738 engines, 131-9, 331, and 36-150 APUs, fuel controls, valves, starters, and other mechanical components
    And/Or
  • Honeywell electrical equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems, Radios, TCAS, Radar, SATCOM, etc
YOU MUST HAVE
  • 10 years of experience troubleshooting mechanical/electrical systems on business, commercial/military aircraft
  • 2+years' experience in direct customer facing support
  • High School Diploma/GED
  • Must be a US Citizen due to contractual requirements
WE VALUE
  • FCC Radio License
  • Knowledge of aircraft maintenance and flight operations
  • Bachelors or Master's degree
  • Airframe and Powerplant license (A&P)
  • Aerospace business acumen
  • Strong analytical and problem-solving skills
  • Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
  • Ability to work under pressure
  • Strong written and verbal communication skills
  • Microsoft office skills (Excel, Word, PPT, Outlook, Teams)
  • Ability to work independently with little supervision
  • Strong interpersonal skills and ability to form valuable professional relationships
  • Strong time management skills with the ability to manage conflicting priorities
  • Exhibits sound independent judgment in assessing priorities, needs and problem resolution.
  • Experience in minimizing defects and improving processes using Lean Six Sigma tools
    Salesforce.com (SFDC), NICE InContact, TeamCenter
  • Knowledge ManagementSystems
Additional Information
  • Category: Customer Experience
  • Location: 1944 E Sky Harbor Circle, Phoenix, AZ 85034 USA
  • Nonexempt
  • Must be a US Citizen due to contractual requirements.
Customer Experience (GLOBAL)
More Information on Honeywell
Honeywell operates in the Aerospace industry. The company is located in Charlotte, NC. Honeywell was founded in 2022. It has 110269 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 5 open jobs at Honeywell, click here.
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