Job Posting Title
Senior Systems Administrator
Summary
The Big Fish Central Tech Corporate IT Team is growing and looking to add a highly motivated Senior Admin. This position will delivery on both day-to-day service requests and project implementation that align with our Global initiatives. The right candidate will have in-depth experience supporting core IT services on-perm and in the cloud and thrive working in a fast paced, customer orientated environment.
Responsibilities

• High level administration and troubleshooting experience in O365, Azure Active Directory, Exchange Online and on Prem, Google Workspace, Atlassian, Okta, Windows Server 2008-2019, and VMWare. Experience with enterprise configuration, licensing, data recovery and user account management on those SaaS and platforms
• Work individually or as part of a team to deploy services and/or applications to our internal users and external partners
• Work on incident response to resolve outages of services owned by the Corporate IT team
• Support day-to-day service requests and escalations from the Service Desk team
• Track project and service requests within our ticketing system and create technical knowledge base articles for new services

Qualifications

• 3+ years of systems admin experience in an IT operation or DevSecOps role
• Deep understanding of core IT services both in the cloud and on-perm
• Experience deploying and supporting applications and services to end-users
• Understanding and ability to troubleshoot basic networking issues including Public and Private DNS, DHCP, and VPN
• Demonstrate superior customer service skills
• Ability to demonstrate fluency of PowerShell and/or Python to automate tasks
• Experience using a ticketing system to track and document work
• Previous experience working within a change management environment

Preferred Qualifications

• Previous role managing a hybrid Exchange environment including mail filtering, DMARC, message tracking, and email recovery
• Experience managing user access, services, and projects in GCP
• Understanding of backups including their configuration and recovery
• Experience supporting financial systems
• Applicable Cloud Certifications in Google, Azure, or AWS

About Big Fish
Celebrating 20 years delighting players worldwide, Big Fish Games is a mobile games category leader in Casual & Social Casino.
Big Fish operates an extensive portfolio of popular games across genres, including EverMerge, Cooking Craze, Gummy Drop, Big Fish Casino, Jackpot Magic Slots, and Fairway Solitaire. Our core values: All about the player, Talent Unleashed, CollectiveBrilliance and Good Business, Good Citizen.
Why Big Fish?
At Big Fish Games, we make the best games, the best possible way. We show up every day to enchant and delight our players and contribute to building a great company. We think big because that's what our players demand.
Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Location
Remote, WA
Job family
Platform
Contract Type
Regular
Time Type
Full time
Company
Big Fish Games