Security/EM Field Tech I - San Antonio at H-E-B (San Antonio, TX)

| San Antonio, TX
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H-E-B is one of the largest, independently owned food retailers in the nation operating over 420+ stores throughout Texas and Mexico, with annual sales generating over $34 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 145,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.
H-E-B is a leading innovator in technology, and our Digital Technology Partners collaborate to design, construct, implement, and support technology solutions.
As an EM Field Technician I, you'll assess, prioritize, investigate, resolve, and track trouble tickets related to electronic maintenance or electronic security equipment and systems. You'll travel to sites where equipment is located.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... customer service skills?
HEAD FOR BUSINESS... willingness to gain technical knowledge and experience?
PASSION FOR RESULTS... drive to be a motivated, self-disciplined team player?
We are looking for:
- 0+ years of experience; related certifications
What is the work?
Troubleshooting / Testing / Repair & Replacement / IT:
- Depending on experience level, may learn or perform some or all the work at this level
- Troubleshoots / repairs / replaces malfunctioning equipment; travels to sites where equipment is located
- Tests functionality of newly installed equipment to evaluate system performance under actual operating conditions
- Identifies problems using electronic testing equipment
- Performs project work on new Store installs, hardware refreshes, and new technology implementation, etc.
- Completes appropriate paperwork; maintains records as required
Electronic Maintenance
- Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to LAN/WAN equipment, PCs and laptops, point of sale (POS) equipment, voice and data communications, iOS Devices, etc.
- Installs / configures / maintains PCs and desktops, printers, and related peripherals (local and networked)
- Installs / configures / troubleshoots / repairs / replaces POS equipment (e.g., PC, monitor, cash drawer, printer, scanner, scale, credit card and check readers, customer displays, and keyboards)
- Troubleshoots / repairs Cat6 data lines
- Installs / configures / troubleshoots / repairs access points and wireless equipment
- Installs / configures iOS devices
- Performs network troubleshooting to isolate, diagnose, and resolve problems
- Provides user support on network technical issues
Electronic Security
- Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to burglary equipment, video surveillance equipment, access control equipment, and voice and data communications equipment
- Installs / configures / maintains burglary hardware, including control panels, network interface hardware, keypads, batteries / charger modules, transformers, relays, contacts, motion detectors, glass break detectors, wireless receivers / transmitters / interfaces; remotely programs alarm panels
- Installs / configures / maintains digital video recorders, video cameras, power supplies, surge protectors, and public view monitors
- Upgrades / programs DVR software
- Installs / configures / maintains access panels, door strikes, badge readers, motion detectors, network interfaces, battery backups, and transformers; remotely programs access panel software
- Troubleshoots / repairs malfunctioning dial tone issues internally up to Telco D-Marc
- Troubleshoots and repairs network interface connections
What is your background?
- 0+ years of experience
- Valid driver's license and excellent driving record to drive company van (No DUIs)
Electronic Maintenance
- A related degree or comparable formal training, certification, or work experience (preferred)
- A+ / Network+ certification (preferred)
Electronic Security
- High school diploma or equivalent
- Certification in electronics or electrical technology (preferred)
Do you have what it takes to be a fit as an EM Field Tech I at H-E-B?
- Working knowledge of MS Windows / MS Office
- PC skills
- Customer service skills
- Verbal / written communication skills
- Time management and organization skills; focused attention to detail
Electronic Security
- Ability to transport and operate scissor lift
Can you...
- Function in a fast-paced, retail, office environment
- Drive to and from Stores for service calls
- Travel by car or plane with overnight stays
- Regularly lift 20+ lbs
- Occasionally lift 50+ lbs
- Lift and carry 50 lbs (mandatory)
- Load / unload parts into vans in all weather conditions
- Work underneath checkout counters, in offices, or in all Store locations where electronic equipment is installed
- Work extended hours
- Stay available to rotate on a 7x24 on-call schedule
Electronic Security
- Constantly bend, squat down, stand to work in any area, from offices to mechanical rooms
- Occasionally lift and carry 60+ lbs
- Work on ladders and mechanical scissor lifts of various heights
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • HadoopLanguages
    • ReactLibraries
    • Styled-componentsLibraries
    • JestLibraries
    • LernaLibraries
    • WebpackLibraries
    • StorybookLibraries
    • GatsbyLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Apollo GraphqlFrameworks
    • VueFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

An Insider's view of H-E-B

What’s the vibe like in the office?

What really drives the vibe at our office is our incredible people. Everyone at HEB Digital has a unique expertise to learn from, and we are always encouraging each other or willing to offer a helping hand. It’s the same friendly attitude I know from decades of shopping at HEB, and it’s a true joy to be a part of as a member of our digital team.


Software Engineer II

What's the biggest problem your team is solving?

Our team is focused on democratizing health and nutrition for Texas. Our work is centered around two big customer problems; providing all Texans with access to quality care; and helping our customers manage their health and wellbeing through food. We believe that food is medicine and we are dedicated to combining health and retail to help Texans.


Design Director, Health & Wellness

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.


Senior Director, Product

What is your vision for the company?

My vision for HEB is to transform how we optimize our decision-making capabilities. We build highly automated data solutions on scalable cloud services, shift towards a streaming/event-based ecosystem, implement devops principles, and anticipating that machine learning will power many of our use cases.

Ted Manasa

Sr. Manager, Data Engineering, Supply Chain and MLOps

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills


Senior Director, Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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