Personal Navigator at Babylon

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Hello! We're Babylon, a leading digital healthcare company.
Our mission is to make high-quality healthcare accessible and affordable for everyone on Earth. Building on the success of Babylon in the United Kingdom, Rwanda and Canada, we are building a 50-state provider network in the United States. We want to provide health services to the Medicaid population, who are often underserved and overlooked. Today, we cover over 3.5 million members in the US.
By shifting the focus from sick care to preventative care, we're creating a better model of healthcare. One that combines AI-powered technology with the highest quality clinical expertise-so we can help people live healthier, longer lives. With over 2,000 global employees, we've brought together one of the largest teams of healthcare professionals, scientists, mathematicians and engineers.
Our talented team is looking to hire the best clinicians and operations talent to build and scale in the US. We're driven by people whose ideas and energy align with our mission and our values: to dream big, build fast and be brilliant.
Outreach to patients to complete initial health intake and welcome visits
Act as an extension of the primary care provider and Care Advisor by partnering and collaborating with interdisciplinary care planning
Schedule patients for lab results and refill appointments
Initiate Patient lab letters
Facilitate access to necessary care by navigating barriers and advocating for the patient; Integrates the primary care team and Specialty Services (i.e. nutrition, behavioral health, medication therapy management), as applicable to support the achievement of health outcome goals with continuity of care
Supports with Async in Various chat Apps to support clinical questions
Supports coordination for external referrals
Medical records requests
Complete all required documentation in the electronic medical record; making team members aware/collaborating throughout the continuum of care
Communicate regularly with integrated team members
Complete forms and prior authorizations for medications.
Monitor and check assigned Athena boxes and other assigned boxes for coverage.
2 years medical office experience required.
CMA or RMA meeting the following criteria:
High school graduate or GED required.
Recognized/certified as a CMA or RMA by one of the following National Organizations: American Association of Medical Assistants (AAMA), National HealthCareer Association (NHA), National Healthcare Workers Association (NHCWA), National Center for Competency Testing (NCCT), American Registry of Medical Assistants (ARMA) American Medical Technologists (AMT), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA).
Must possess one of the following: a) Completion of an accredited Medical Assistant program.
2 years of healthcare experience, preferably in: women's health, pediatrics, home health, behavioral health, ambulatory care, community public health, case management, coordinating care across multiple settings and with multiple providers
Excellent written and verbal communication skills.
Proficient in Word, Excel, Outlook, and PowerPoint.
Finishing Touches (Preferred):
Call center or triage experience
Previous experience in utilization management, discharge planning and/or home health or rehab.
Previous Medicare/Medicaid experience a plus
Knowledge and experience teaching self-management.
Bilingual (Spanish & English)Fluency in a foreign language.
Athena Electronic Health Records (EHR) experience
• 4 weeks' paid vacation• 401k with employer matching contribution• Benefits include bonus, medical insurance, vision, and dental coverage• Incredible growth opportunities with a global health tech startup with a meaningful mission
Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You'll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.
We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it's one that's shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we've brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
At Babylon our people aren't just part of a team, they're part of something bigger. We're a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We're only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time...
We believe that difference inspires a better, healthier world. That's why it's at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers. We're committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • React NativeLibraries
    • SpringFrameworks
    • TableauAnalytics
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement

What are Babylon Perks + Benefits

Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Power of Diversity Groups are Babylonians who come together because they are passionate about Diversity & Inclusion and believe that a more inclusive Babylon will deliver better outcomes.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Pet Friendly
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Babylon

How would you describe the company’s work-life balance?

Babylon's work-life balance is pretty solid for the tech space. There’s still a startup vibe with fast company growth and fast-paced development, so there are sometimes late nights or long weeks, but extra effort doesn’t go unacknowledged. We’re encouraged to take time to recharge and have a new “unlimited” vacation policy to support that.


Global Operations Analytics Lead - Patient Ops Analytics

How do you collaborate with other teams in the company?

The great thing about Babylon is that collaborating with other teams is a big piece of what we do. We've been doing this lately by thinking through how we onboard new hires & set them up for success! It's important to get inputs from all areas of the business to determine how we can cultivate an inviting environment while sustaining new processes.


Global Head of Early Careers and DEI

How do you empower your team to be more creative?

I have a "Better Together" philosophy; we regularly bring together multiple teams to engage in open dialogue. Whether you're new to Babylon or an experienced manager, we welcome all ideas. Creativity comes when teammates feel they can speak up, bring new perspectives to solve problems and express themselves in a trusted team space.


Head of Growth & Marketing

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