Partner Services Consultant

| Northwest Suburbs
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Paylocity is an equal opportunity employer.
Don't just land a job. Launch your future.
Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.
But what makes us different is that our technology is backed by a culture that cares. We care about our team members, clients, and partners - because people matter most. And people have always been at the heart of our business.
Since our founding in 1997, this is the thing that's stayed the same, from our employees to the millions of users nationwide that access our platform. We pride ourselves on partnering with our clients to build the workplace they and their employees crave.
Let's go forward together.
Position Overview:
Responsible for ensuring exceptional service for our Channel Partners which include brokers, financial advisors, TPA's and bswift resellers that refer clients to Paylocity's existing and growing customer base. They will act as a dedicated advocate and liaison for our Channel Partners throughout the relationship, following up on any client service matters and providing industry guidance. Accountable for our Channel Partners' satisfaction with the operational services being provided by our internal partners, maintaining regular communication with our Channel Partners and influencing satisfaction of the services provided. The consultant will work with internal partners to ensure on time delivery of projects as they relate to our mutual clients.
Location: Schaumburg, IL
Reports To: Manager Support
Responsibilities:
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • Be the main point of contact for day-to-day operations support for assigned Channel Partners. Expected to coordinate resolution of escalated issues across Paylocity's operations organization, including customers in implementation and technical support for all products.
  • Responsible for onboarding new channel partners to the services available to them as part of our channel partners program. This includes providing an overview of the Channel support team functions, communication/escalation options, process to add/maintain approved channel contacts, implementation process and partner options, description/configuration of any technical options available to the channel partner and a quarterly review.
  • Lead implementation efforts between partners, Employee Navigator, and Paylocity to fully integrate the two systems on our API solution.
  • Responsible for supporting Paylocity's Partner Portal where our Channel Partners gain access to information to assist them in serving their clients better.
  • Develop consolidated reporting to drive quarterly business reviews on implementation and support topics.
  • Assist with any special projects as assigned.

Requirements:
  • Bachelor's degree or higher or equivalent experience.
  • Minimum 2 years in a customer service or client facing role with exceptional client service orientation.
  • Demonstrated ability to engage in high-touch, expertise-driven interactions in the employer and benefits market space.
  • Ability to work successfully at both a strategic and tactical level with clients and senior management.
  • Self-starter with proven organizational skills and ability to multi-task.
  • History of achieving and exceeding assigned goals.
  • Strong negotiation skills with ability to adapt to adjusted client priorities.
  • Ability to interact with and manage clients in difficult situations.
  • Substantial hands-on use and/or implementation experience with human resource management systems (e.g. PeopleSoft, Ultimate, Sage, ADP, Ceridian, Kronos, or similar application) with subject matter expertise in one or more of the following areas: employee benefits, payroll, time and attendance, or HR Compliance.
  • Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

Preferred Skills:
  • Optional, but preferred professional certifications: PHR, SPHR CBP, CEBS, CPP, or FPC.

Our journey forward.
Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best work. A strong commitment to diversity, equity, and inclusion is critical to creating such a culture.
We've made great strides to support diversity, equity, and inclusion. That being said, we realize there's still room for improvement. Our current focus is on the following initiatives:
  • Education & Awareness
  • Client Community
  • Company Representation
  • Advocacy & Support
  • Fairness & Equality
  • PCTY Gives
Want to learn more, click here to access our DEI flipbook. https://www.flipsnack.com/paylocitycom/diversity-equity-and-inclusion.html
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
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