Operations Support Lead at Nike (Portland, OR)

| Portland, OR
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Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

WHO WE ARE LOOKING FOR
Someone to play a key role in NIKE's Global Tech Operations & Support group within the APLA Technology Operations arena. You will use your technical expertise and business acumen to coordinate, facilitate and scale our operational readiness programs within the Order Management, Inventory and Logistics area.
WHAT YOU WILL WORK ON
As the Operational Support Lead for Order Management, Inventory and Logistics, we are looking for a candidate that can help champion our APLA programs ensuring successful testing, knowledge transfer and deployment. Along with the ability to influence senior leadership and improve the overall health and quality of service provided to our business partners and by our production support teams.
In this role, you will:
  • Be responsible for coordinating a team of specialists in the areas of testing, deployment, management and governance in order management, inventory, delivery and warehouse management systems
  • Manage work queues for new and modified services within Jira, Aha and ServiceNow ticketing systems
  • Be responsible for ensuring new functionality and services have knowledge transfer, SLAs and structured service offerings
  • Establish and maintain strong working relationships with our internal IT and service teams, engineering teams, and process owners
  • Demonstrate good communication and relationship building skills in all interactions with peers, vendors, business partners and our leadership team
WHO YOU WILL WORK WITH
You will be working with business partners, production support teams, engineers, subject matter experts and senior leaders to ensure operational readiness criteria are championed throughout the enterprise.

WHAT YOU BRING
To make it clear, we're not looking for just anyone. We're looking for someone special, someone with the below experience and clearly demonstrated skills:
  • Bachelor's Degree in IT related field; or any combination of equivalent experience, education and training
  • Solid understanding of Operations (i.e., marketplace operations and logistics), to help with testing and deployment of APLA initiatives within the APLA territories and ensure knowledge transfers have taken place with frontline support
  • Ability to work cross-functionality with technical and non-technical business teams for system releases (including resolution of problem management support testing and implementation of defect fixes), for seamless implementation
  • Demonstrated ability to strongly influence, lead programs and champion change within a highly matrixed organization
  • Superb communication skills demonstrated by an ability to work well virtually with both on-shore and off-shore teams
  • Ability to deal with ambiguity and work in a dynamic, fast-paced environment
  • Experience in Information Technology Infrastructure Library (ITIL) incident, change and problem management processes, preferred


Nike requires all applicants for this position to be vaccinated for COVID-19 as a condition of hire, unless otherwise required by law. As an equal opportunity employer, Nike will make accommodations to individuals who cannot be vaccinated in accordance with applicable law.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
More Information on Nike
Nike operates in the Other industry. The company is located in Beaverton, OR and New York, NY. Nike was founded in 2022. It has 98694 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 268 open jobs at Nike, click here.
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