POSITION SUMMARY:

Implement, monitor and support the company's network infrastructure across the enterprise based on requirements and standards set forth by the Network Engineering group and our customers. It is imperative that appropriate standards are documented, maintained and followed with the goal of providing high network availability and an unsurpassed level of service to our customers.

ESSENTIAL FUNCTIONS:

• Configure, install, monitor and maintain network switches, routers and VPN devices at the company's enterprise data centers and customer sites.
• Provide tier II network support to troubleshoot and resolve routine hardware and software problems.
• Escalate problems to the Network Engineering group or management when sensitive issues or a major outage occurs.
• Minimize client productivity loss caused by technical outages.
• Provide infrastructure support to meet various business needs.
• Maintain network equipment for service replacements or upgrades as detailed with vendor maintenance agreements.
• Monitor the Remedy Helpdesk system for daily trouble tickets. Provide quick problem resolution for open issues. Ensure data pertaining to the status of the service requests are entered into help desk tracking systems.
• Monitor and control infrastructure performance in the areas of response, throughput and availability.
• Aid in locating the necessary tools and processes to identify troublesome trends. Understand identified trends and plans designed to resolve problems and prevent them from recurring.
• Provide 24x7 on call support for all supported sites in Europe, North America and Latin America. This is a shared responsibility with other members of the Network Services team and is handled on a rotational basis.
• Work with customers to adapt their applications and infrastructure to approved standards.
• Maintain up-to-date network documentation and Visio diagrams
• Assist in various IT projects intended to continually improve the network infrastructure.
• Evaluate new software and hardware required to meet a business need or to make a process more cost effective.
• Make smart business decisions and manage projects independently, sometimes under tight deadlines.
• Occasional lifting of heavy equipment is required.
• Occasional weekend work and after business hours' work is required to perform network maintenance, upgrades and installations that cannot be accomplished during normal business hours.
• Occasional travel may be required for the installation of network equipment at remote sites.
• Regular and reliable attendance required
• Ability to work onsite in an office environment with limited remote work alternatives, consistent with applicable law

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

• Minimum three years in a directly related technical role
• Minimum of two years in a Cisco environment
• A thorough understanding of Cisco IOS, NX-OS and extensive hands-on experience with Cisco routers, switches and VPN devices.
• A thorough understanding of TCP/IP networking and LAN/WAN architecture.
• Minimum three years of experience working with advanced routing protocols such as EIGRP, OSPF, BGP, STP, VTP, MPLS, IPSEC
• Experience using network management tools to analyze, monitor and troubleshoot network related problems.
• Experience implementing routing policies through access lists, filters and AS-Path controls.
• Exceptional customer service skills
• Experience implementing and troubleshooting QoS/CoS in a VOIP environment
• Experience implementing and managing Cisco ACE or F5 load balancers
• Experience implementing and managing Riverbed WAN optimization appliances
• Experience managing and maintaining Solarwinds monitoring software
• Experience implementing and maintaining Cisco Wireless equipment
• Experience with RADIUS and TACACS.
• Experience with Unix, Linux and Microsoft OS.
• Miscellaneous Software: MS Project, MS Visio, Wireshark, Cacti
• B.S./B.A. in Computer Science, Information Systems Business and/or equivalent formal training or work experience.
• CCNA/CCNP certification or equivalent job related experience

BENEFITS OF JOINING IPG:

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

• Healthcare Options
  • Medical
  • Dental
  • Vision
  • Prescription
• Dependent and Health Care Flexible Spending Accounts
• 401(k) savings plan with company match
• Flexible based Paid Time Off
• Employee Assistance Program
• Legal Assistance Plan
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases

IPG is an equal opportunity employer and we value diversity, inclusion and equity at our company. We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.