Legal IT Operations Analyst (Houston, TX)

| Houston, TX
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Job Description

Responsibilities:
  • Provide support and training to users on the different Legal Business Applications.
  • Provide operational support to the legal team by continually improving cross departmental processes.
  • Projects as needed.
  • Be the SME for the different Legal Business Applications used by legal, including but not limited to, DocuSign CLM DocuSign eSignature, Salesforce, Sharepoint and OneSpace.
  • Participate in cross-departmental teams to understand the complete Contract Management process.
  • Troubleshoot and resolve issues encountered in the End-to-End process for Contract Management, using available resources, escalating to higher tier support when appropriate.
  • Collaborate with Legal team and IT to resolve cross-system issues.
  • Ensure that issues are driven to completion to minimize case backlog for Contract Management.
  • Collaborate with external vendors or consultants as needed.
  • Utilize bug/enhancement tracking system to track issues. Provide timely updates and resolutions to requesters.
  • Follow change control system to ensure all related environments stay in sync and ensure that appropriate approvals have been received before production updates are made.
  • Perform research on systems and provide recommended solutions for defects found and for requested enhancements.
  • Collaborate with the Legal team and IT to prioritize requested enhancements.
  • Develop accurate estimates for efforts related to requests and enhancements.
  • Build on existing documentation and create new documentation as needed to provide high, medium and detailed views into the cross-system Contract Management functionality.
  • As required, prepare Functional/Technical specifications.
  • Create test plans, conduct and document test activities.
  • Perform other job-related duties as assigned.
  • Provide Legal Mailbox/administrative support as needed.


Qualifications:

  • Business knowledge of Legal, Sales, Marketing, Operations, Service, or Finance
  • Ability to work in multi-discipline and cross-departmental teams
  • Ability to handle multiple, simultaneous projects in a fast-paced environment while paying excellent attention to detail
  • Possess strong organizational and project management skills
  • Extensive experience with CLM, CRM, and/or ERP systems


About AVEVA

We are the makers of the PI System, the leading operations data management platform in essential sectors, such as power generation and utilities, water, oil and gas, mining, metals, manufacturing, pharmaceutical, facilities, transportation, food and beverage, and more. Every day, industrial professionals in 146 countries rely on the PI System to improve operational performance, protect health and safety, keep the lights on, and make the world run more smoothly. Learn more about how you can make a difference at www.osisoft.com/careers.

OSIsoft is now part of AVEVA, a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence.

AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries.

AVEVA is an equal opportunity employer and is an affirmative action employer. Adhering to our tenets, we are pathfinders, we are honest, and we respect people: our customers, partners, and especially our employees. We are committed to an inclusive workplace and accept applications without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. If you have a disability or special need that requires accommodation, please let us know.

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More Information on OSIsoft
OSIsoft operates in the Cloud industry. The company is located in San Leandro, CA, Phoenix, AZ and Philadelphia, PA. OSIsoft was founded in 1980. It has 1001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 11 open jobs at OSIsoft, click here.
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