IT Support Specialist at Corvus Insurance

| Boston, MA
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We’re united by a mission: to make the world a safer place. Corvus Insurance uses novel data and artificial intelligence/machine learning to achieve better insights into commercial insurance risk. Our software empowers brokers and policyholders to better predict and prevent complex claims through data-driven tools and Smart Commercial Insurance® policies. This allows us to reduce or eliminate the impact of adverse events, creating a safer world for everyone. Drawing inspiration from the intelligent, tool-building corvid family of birds, we are a team of high-flying collaborative builders. We’re excited to meet you. Spread your wings, and soar with us.

Corvus is looking for an IT Support Specialist. This individual will provide IT support to employees across all departments, including Software Engineers, Data Scientists, Underwriters and Executives. Our ideal candidate is agile, flexible, and able to balance and prioritize multiple tasks at once to ensure the best outcome possible. They can communicate what they don’t know as easily as what they do, and are committed to solving problems. This is an exciting opportunity to help scale our IT function and contribute to the company’s growth goals. 

Responsibilities 
  • Respond to employee requests on the phone, via email, chat, in-person, or through remote access
  • Offer technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, hardware, and software
  • Install and maintain approved software on employee computers
  • Assist with onboarding tasks including account set up and day one orientation
  • Enter and update written IT Service Management Issue Tracking Tickets
  • Help build our internal IT knowledge base and document systems and procedures as our team grows
Qualifications
  • High School Diploma or GED equivalent
  • Experience in a customer facing technical support role
  • A strong working knowledge of computer system fundamentals, hardware, and software, especially Apple MacOS, and the Google Workspace
  • Ability to read and understand technical manuals, procedural documentation and OEM guides
  • Knowledge of Computer Networking Fundamentals, especially as they’re related to AV troubleshooting
  • Passionate about technology with the desire to learn and grow with a quickly growing company
  • ACMT certification preferred
  • Ability to present ideas in business-friendly and user-friendly language
Our Commitment

Corvus provides a seriously safe nest for people who come from all paths. Our flock represents a variety of backgrounds, perspectives, and skills. Although confidence can sometimes hold us back from applying for a job, we believe there's no such thing as a 'perfect' candidate.  Corvus is a place where everyone can soar. So however you identify and whatever background you bring, please apply if this is a role that would make you excited to come into work every day.  And please check out what it's like to be a Corvid and our amazing benefits: https://www.corvusinsurance.com/life-at-corvus 

Covid-19 Response: We look forward to inviting Corvids into our offices when it’s safe and they are comfortable. That said, Corvus has always embraced a hybrid work environment that empowers our employees to decide what is best for their own health and wellbeing. We’re committed to continuing this environment into the future.

Corvus is committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or an accommodation with our hiring process due to a disability, contact us at 857-259-3995 or [email protected] 

Disclaimer: Bird puns are highly encouraged!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RLanguages
    • ElixirLanguages
    • Phoenix Languages
    • GraphQLLanguages
    • ElmLanguages
    • ScikitLanguages
    • TensorFlowFrameworks
    • LookerAnalytics
    • ConfluenceManagement
    • HubSpotCRM

An Insider's view of Corvus Insurance

What are some social events your company does?

Finding ways for our teams to connect socially has been difficult during the pandemic, but cultivating human connections has never been more important! It’s been amazing to see the creative ways our teams have decided to spend collaborative time. From team Coffee Chats to Happy Hours and Trivia, we’re able to ensure that our nest feels connected.

Sydney

Talent Acquisition Partner

What's the biggest problem your team is solving?

From a product management perspective, we’re accountable for making our products smarter by applying findings from new data sources. We make our clients smarter by delivering insights about the complex risks they face. Crows set the bar in smarts among birds, and on the Corvus product management team we pursue the same standard.

Aditya

VP of Product Management

How does the company support your career growth?

Corvus has given me the freedom and autonomy to do my best work as well as a collaborative environment to make my ideas heard. With 3 promotions in just under two years, I’m stepping into a management role where I can take the skills I’ve developed as an independent contributor and use them to help my team find success nationally.

Amanda

Business Development Director - National Accounts

What are Corvus Insurance Perks + Benefits

Corvus Insurance Benefits Overview

Corvus provides a seriously safe nest. This includes a comprehensive benefits package that allows our employees (Corvids) to soar in both their professional and personal lives. We believe building the future of insurance should be fun and promote a relaxed and collaborative working environment both in person and remotely. Through flex hours, training and development initiatives, community outreach, and more, we empower Corvids to spread their wings and be their true and authentic selves.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Our All Wings Employees Resources Group strives to better recognize, understand, and celebrate diversity within Corvus and in our communities.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

All Corvids have a voice in shaping the Corvus nest; many of our newest perks were suggestions from the flock!

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