IT Support for PowerHouse Call Solutions at Careerlink (Omaha, NE)

| Omaha, NE
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Horsepower Brands is a portfolio company of franchise brands in the service industry delivering first in class customer service and experiences. More importantly the services we provide are needed by all consumers across North America.

We're a rapidly growing company, and it's important that you have an entrepreneurial mindset, a positive attitude toward embracing change and can manage while also prioritize multiple, concurrent projects.

PowerHouse Call Solutions is the HorsePower Brands in house call center. Our team are brand specific experts that set appointments for franchise owners. We the first contact for customers when wanting more information about our specific services. PowerHouse employees manage 3 CRM's and have the capabilities to handle close to 1,000 calls a day.

Essential Functions:
  • Install and configure software and computer systems
  • Troubleshoot and resolve issues with software or hardware
  • Walk colleagues or possibly clients through steps to help them resolve their technical issues
  • Maintain procedures and reports that provide support to the entire HorsePower Organization
  • Establish accounts for new users and assist in password and login problems
  • Be an active participant in PowerHouse meetings and provide technical insights for our vertical
Work Environment:

This job operates in an office environment and routinely uses standard office equipment.

Position Type/Expected hours worked:

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. (flexible start/end times) unless otherwise specified. Regular, punctual and consistent attendance is required.

  • High school diploma or GED, required
  • Proficient in English (oral and written)
  • Strong communication and people skills
  • Ability to remain in a stationary position for 75% of the time
  • Good organizational skills
Preferred Experience:
  • 2 to 5 years of IT Support experience preferably in a call center environment
  • Associates Degree
  • Ability to prioritize and manage many tasks simultaneously
  • Team player that enjoys a fast-paced environment
  • Able to complete tasks and prioritize work without constant supervision
  • Proven experience trouble shooting complex technical issues in person and remotely
  • Working knowledge of a wide range of software and hardware programs
Other Duties:

This job description is not a comprehensive list of all activities, duties or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice.

  • Tech Package provided to all new hires
  • Fantastic Company Culture
  • Flexible work schedule
  • Company Events
  • Unlimited PTO
  • Benefits
  • Cool SWAG!
Physical Demands:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Human Resources Department at 402.925.3112 ext 4.

This job search function is performed on behalf of PowerHouse Call Solutions an independently owned and operated company, and not Franchisor HorsePower Brands or its affiliates. You are applying for employment or engagement with PowerHouse Call Solutions, and not Franchisor HorsePower Brands or its affiliates. If you are hired or engaged, PowerHouse Call Solutions will be your only employer.

SVHB Marketing LLC d/b/a Horsepower Brands is committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age,

race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or any other characteristic prohibited by federal or state law.

**EOE/E-Verify Employer**
More Information on Careerlink
Careerlink operates in the HR Tech industry. The company is located in Omaha, NE. Careerlink was founded in 1992. It has 16 total employees. To see all 461 open jobs at Careerlink, click here.
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