Arkansas Center for Data Sciences (ACDS) is helping Bumper to Bumper hire a IT Support Technician in Little Rock. 

The Support Center Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. Answering customer questions and assists in resolving customer problems. Must be able to manage multiple task and demands at the same time in an environment that is fast pace and moderately stressful at times. Problem resolution may include the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands on help at the desktop level.

About the Employer: They are a collection of auto parts stores and repair shops, owned by a network of independent automotive parts warehouse distributors which means you likely know them under a different name. Bumper to Bumper Parts Stores and Certified Service Centers are a part of the network of the Aftermarket Auto Parts Alliance, Inc., one of the largest auto parts program groups in the world. You may have unknowingly visited one of our member parts stores or had your vehicle repaired at a location in our network in the past. This is because at their core, they are a collection of family businesses. They are your neighbors, your friends, and members of your community. They believe that "Service is the Difference", and they carry that through everything that they do, from service repairs to parts delivery.  

Responsibilities:

• Ensure that end users are receiving the appropriate assistance; receiving, prioritizing, documenting, and actively resolving end user help requests
• Delivering support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives
• Following all procedures related to the identification, prioritization, resolution and follow up of end user help requests, including the monitoring, tracking, and coordination of help desk functions; and troubleshooting applications and software for all internal customers, such as operations, development, and other business units
• Problem resolution or support may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
• Perform other incidental and related duties as required or assigned.

What's a successful candidate look like?

• Problem solver 
• Focused on customer service 
• Strong communication skills - ability to express ideas and thoughts verbally and in written form 
• Basic knowledge level of computer hardware, experience with desktop and server operating systems
• MS Office knowledge 

Requirements:

• Ability to work in the United States without a current or future need for sponsorship
• Ability to work onsite at office in Little Rock, AR 

What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! 

How does the interview process work? We want to get to know you! ACDS will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!