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Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Position Overview:
As an IT Service Admin on the Online Freight Services team, you will help support and maintain our Microsoft platforms and custom software applications. You will be the first point of contact for end users. Our custom software (TMSPro) is used by every OFS employee and was created with the goal of helping our agents, customers, and carriers move more freight with less effort. It is one of our largest competitive advantages in an ever-growing market.
Responsibilities:

• Provide first-level technical support to end users via various modes (e.g., TMSPro, 365/email) for OFS users
• Maintain/Monitor active user accounts and licensing on proprietary software and MS Office 365
• Maintain/Monitor Azure cloud environment, including servers, and related 365 software
• Monitor Azure backup logs to ensure server backups are running successfully
• Monitor Office 365 and application logs to help identify and mitigate security threats
• Maintain/Monitor Cloud based phone system and hardware
• Troubleshoot and support all OFS employee hardware including windows-based desktops, laptops, Teams and SIP phones
• Ensure timely resolution of IT requests by prioritizing and handling tickets from open to close, researching technical issues, escalating issues, and documenting resolutions
• Exceptional time and project management skills
• Maintain a professional demeanor and positively represent Echo technology in all end user and customer interactions
• Work to continuously advance your skill set

Position Requirements

• 2+ years desktop and application support
  • Experience support Windows 10, Mac OS, Microsoft Office Suites, VOIP telecommunications, Active Directory, Office 365, (Microsoft Azure experience a plus)
  • Experience in customer service, via phone, remote support tools, and face-to-face
• 2+ years supporting end-users and high degree of professional demeanor
  • Work in fast-paced enterprise environment
  • Exceptional customer service
  • Strong problem-solving skills

What's in it for you?

• Help career growth by joining industry leaderand continuing to advance Echo web based technologies
• Working with an organization with defined market goals, products, customers, revenue, and development teams
• Experienced mentors to learn and adopt new practices
• Ability to introduce your own views and takes on desktop practices
• Work with customized proprietary technology used by entire organization
• Have a clearly defined career growth track with enough flexibility to pave your own way

Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.