About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

Cyber Security Services is seeking a highly motivated candidate for the position of Operations Manager for providing level 2 support for Data Security Infrastructure. He/she will be expected to manage the operations-related work and projects, Security assessment, COB testing, maintenance of documentation and inventories, integration of Infrastructure and tools under global operational model, manage production problems, root cause analysis/resolution for system issues, defects, and minor enhancements, perform on-call support as required, perform risk control self-assessment tests and exercises, supporting project transition, operations, and technology. This candidate should be a technical leader with excellent communication skills and in-depth background in Wintel & UNIX technologies. Candidate is expected to have a firm grasp of system administration, system related issues and solutions, and system monitoring. The candidate may act as a member of quick-response project task-support team and will often work under demanding deadlines, operating as a team member as well as independently to resolve complex problems.

Requirements:
• Act as Escalation Point for decisions related to Operations of Security Infrastructure and Applications.• Act as Escalation Point for Issues related to both Production and UAT Environments.• Capacity, performance and Stability reporting and Management.• Oversee the Maintenance of scripts and other tools for system monitoring and process automation.• Provide Technical and Process Mentoring.• Manage Operations-related projects and Security assessment for the infrastructure associated with the applications in scope.• Leadership Skills to Mobilize Team members for key projects and initiatives.• Be responsible to assess the risk and associated impact of all operational issues and change events and react quickly to address technology issues and associated operational concerns.• Work closely with the infrastructure team to ensure the operational requirements are met during application integrations.• Strong interpersonal and communication skills.• Strong analytical skills and attention to detail.• Ability to work across all levels of the organization.• Proven ability to work with demanding global partners within aggressive timelines; solid problem solving, analytical and technical abilities.

Qualifications:
• Knowledge and 3-5 years of experience in Operations support or System Administration
• Lead or Supervisory experience in Operations or technology environment
• Knowledge and experience with the following Operating Systems is a must: Red Hat, Linux, Windows System, or other Unix-based Operating Systems• Knowledge of Security tools and hands-on experience with some of the following technologies is an added advantage:

• Data Security Technologies: Cortosis, DTAAS, Ionic
• PKI Technology and Encryption Systems: Entrust, MS-PKI, Venafi Encryption Director, OCSP, Hashicorp
• Monitoring or Automation Tools: Tivoli, Sensu, Autosys, ServiceNow, AppDynamics

• Knowledge of the following components would be a good addition:

• Web Servers (Apache, IIS, Sun One Web servers)
• Application Servers (WebLogic, WebSphere)
• Databases (Oracle, SQL server)
• Understanding of security, network architectures and protocols.
• Familiarity of Compliance and risk management frameworks and methodologies (ISO27002, SDLC)
• Certifications (CISSP, ITIL, CCNA/CCNP, CEH, RedHat, MCSE, Cloud)
• Working knowledge in Key and certificate encryption, life cycle and end-to-end communication.

Education:

• Bachelor's Degree in Information Technology or any other equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Technology

Job Family:
Information Security

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.