ValidaTek, Inc. is an award-winning Small Business that provides high-security mission-critical IT services to the Federal Government. Our commitment to excellence in service delivery has resulted in dramatic growth and an expanding client base that includes several U.S. Federal Departments. The corporate infrastructure is robust and based on industry best practices as evidenced by our DCAA Approved accounting system, ISO 9001:2015, ISO 20000-1:2011, and ISO 27001:2013 certifications, and CMMI Level 5 for Services (CMMI-SVC Level 5) and CMMI Level 5 for Development (CMMI-DEV Level 5) appraisals. We pride ourselves in being the best and only attracting and retaining the best talent to fuel our rapid growth. We promote a strong employee-focused corporate culture that provides a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their contributions and we all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

www.validatek.com

CORE JOB SUMMARY

Provides technical assistance and training to system users. Responds to users' requests for assistance by phone, in person, and online. May staff a help desk, information center and/or provide on-site support. May install and modify personal computer, network hardware, software, and peripherals. Diagnoses hardware, software, and operator problems and takes remedial actions, escalates and/or recommends procedural changes. May load and configure operating systems and applications such as word processing, database, spreadsheet and other applications. Requires comprehensive knowledge of stand-alone and networked personal computers and related peripheral equipment, and of commonly used stand-alone and networked applications. Provides computer support services and IT-related customer service experience. Provides phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Performs end-user support by phone, in person, and online. May staff a help desk, information center and/or provide on-site support.
• Assists in maintaining and troubleshooting devices and systems, hardware, and software.
• Assists in documenting system performance, bugs, debugging, and program requirements.
• Follows maintenance protocols to ensure systems are secure and ready for users.
• Assists in coordinating the set-up of data services, as well as phone, computer, and printer installation.
• This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

ROLE, JOB SCOPE

• Knowledge - Full knowledge of job obtained through work experience or some formal training. Substantial acquaintance with and understanding of general aspects of the job with a broad understanding of the detailed aspects of the job.
• Impact - Errors may be detected and corrected but may cause moderate loss of time or customer/user satisfaction.
• Supervision Received - General/moderate supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
• Contacts - Contacts are typically with individuals within own department and occasionally with contacts outside own organization.

MINIMUM QUALIFICATIONS

• Minimum high school degree and two years' experience, or equivalent training and experience.
• Knowledgeable of building forms using Adobe Acrobat.
• Knowledgeable of deployment and management of MS Teams.

Applicants who are selected for employment will be required to verify authorization to work in the United States.

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)