• This role will technical triage and troubleshooting of phone calls, chat, email and self-service requests that are directed to the Help Desk

• Basic understanding of hardware and network connectivity and services up to and including VPN and Vmware
• Basic understanding Apple iOS Operating system and mobile device support
• Provides technical assistance to resolve issues related to computer hardware and software, including printing and Windows / Mac operating systems
• Basic knowledge of NTFS, File/Folder permissions and privileged access
• Assists with PC and peripheral setups at the customer walkup Service Desk
• Must have good customer service and teamwork skills, a positive attitude, good judgment, technical and analytical aptitude

Requirements

• Associates degree in IT related discipline or a minimum of 2 years' experience on a technical Service Desk
• Minimum of 2 years in a customer service role
• Minimum of 6 months supporting MS Office and Windows 7/10 on a Service Desk
• Working knowledge computer diagnostic utilities
• The ability to resolve at least 75% of issues on first call
• The willingness and ability to handle at least 50 contacts per day
• Bachelor's Degree in Computer Science or related field
• COMPTIA A+ or Network+
• Prior Experience working with a customer support Help Desk or Customer Service environment

Benefits

• One day for Mental Health per year
• Competitive Paid Time Off Benefits
• Healthcare Plan (Medical, Dental & Vision)
• 401(k) with Employer Match
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Parental time off for biological birth and adoption
• Reimbursement for newborn, adoption and fertility assistance

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law