Head of Technology Risk (Dallas, TX)

| Dallas-Fort Worth, TX
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Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi's Personal Banking and Wealth Management (PBWM) business is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We're looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: We take ownership, we deliver with pride and we succeed together.

Overview of the Role

The Head of Technology Risk and Controls will serve as a strategic advisor and partner and will be an integral part of the PBWM Technology organization. This role will oversee and lead the establishment of the processes and the approach to ensure compliance and relevance of risk and controls within Technology. This role will serve as a key strategic leader managing technology control activity across PBWMT and requires a working knowledge of technology controls, cybersecurity and data risk. This individual will partner with teams across the first, second, and third lines of defense to support an aggressive technology risk agenda for areas specific to product, access, cybersecurity, technology, and data.
  • Provide thought leadership and proactively identify risk by analyzing emerging technology risks, trends and threats and potential impact to the business
  • Management of the Technology Risk Control Program including Data Risk and Cybersecurity for the development and measurement of key risk indicators
  • Resolves the highest impact, highest profile technology projects with significant business impact through in-depth evaluation of complex business processes, system processes, and industry standards
  • Partner with PBWM executives and technology stakeholders to develop and implement technology risk strategies and programs that strengthen control effectiveness in top risk areas establishing deep partnerships with cybersecurity, third party risk management, and data stewards across the enterprise

In addition, they will be responsible for modernizing the Technology Control environment through technology automation and advanced analytics. This role will be critical in leveraging advanced analytics technology utilizing AI, NLP, and ML capabilities drive technology risk reduction. The role will be instrumental in strengthening the control environment through right-sizing the control inventory. They will drive reducing risk as a result of control effectiveness assessments, proactive solutioning, effective implementation, and sustainable monitoring. This leadership role will drive Risk & Controls as a Service while delivering on the execution and product roadmap. The role will also be responsible for ensuring close alignment of surveillance and forensics to ensure areas of risk/concern receive due research, root cause analysis and resolution identification. A critical responsibility will be to lead investigations and end-to-end analysis of existing controls within the environment. This role will also be responsible for assessing the ARCM control effectiveness and proactive monitoring. This position is a critical role that will partner closely with other leaders in the execution of strategy. The leader in the is role will partner with Risk and Controls Transformation leadership and the business to amplify lessons learned and develop systemic resolutions.

This role will require an individual with deep technology knowledge in Risk & Controls, exceptional relationship management, communication, influencing skills at all levels, and a strong focus on execution. The seasoned leader will have experience successfully leading regulatory exams, technology risk mitigation, and consent order responses and transformation. They will have a track record of managing and reviewing large projects in complex regulatory environments.

They will be an expert in effective controls specific to processes in the financial industry. They will drive successful delivery of the program action plans, provide best practices and collaborative solutions for cross-transformation program engagement, facilitate timely and accurate reporting, both internal and external, and optimize consistent regulatory engagement, including exams, updates and inquiry responses.

We're looking for visionary "renaissance" leader with an entrepreneurial mindset who has the experience of creating, communicating, and executing a unifying vision, a senior innovator with exceptional technical, leadership, and communication abilities and ability to influence change at all levels of the organization.

Key Responsibilities
  • Leverage technology and advanced analytics empowered by AI/NLP & Machine Learning capabilities to improve reliability of our MCA framework, enabling focus on data-driven insights and technology risk reduction
  • Ensure alignment of forensics to ensure areas of risk/concern receive appropriate research, root cause analysis and resolution identification
  • Enhance risk & control ecosystem including interconnectivity and real-time data integration to improve quality and accuracy of ARCM data
  • Lead investigations as well as end-to-end analysis of existing controls within the environment
  • Assess control effectiveness while implementing proactive and sustainable controls assessment and monitoring activities to strengthen the control environment and reduce risk
  • Partner with Risk and Controls Transformation leadership and business to amplify lessons learned for systemic improvements
  • Understand and ensure the enterprise policies / standards are adhered to across Technology Risk and Controls. Be a voice and advocate to influence revisions that place the firm in a safe / secure position for the future.
  • Support the R&C Risk Categories initiative by being a strategic partner and checking and challenging the strategy, approach, processes, tools and outcomes
  • Drive transformational improvements and cohesiveness needed to reach target state by identifying and removing impediments to progress
  • Monitor staffing, metrics and other indicators, while acting as an escalation point to facilitate and address execution risks and issues
  • Proactively identify opportunities to enhance and strengthen infrastructure and controls in a way that enhance risk management and oversight
  • Maintain strong working relationships with transformation program group sponsors and leads, CAO transformation central team, as well as other senior stakeholders and subject-matter-experts

  • Minimum of 20 years' experience in Risk & Controls, Program Management, Consulting or Audit leadership roles, preferably in financial services
  • Degree in computer science (or equivalent). Advanced degree preferred.
  • Technology Controls Experience: Experience driving the automation and modernization of technology controls. Not only focused on process control transformation, but how it connects to the process layer.
  • Technical Acumen: A hands on technical leader who is able to leverage data and technology to make controls actionable. They will have "grown up" on the technology side, but will also understand the business service construct.
  • Innovation: Creates a competitive advantage through the use of cutting-edge technology. Seeks out emerging technology with the ultimate goal of improving and reducing the number of controls. Experience with Artificial Intelligence, Machine Learning, RPA, etc.
  • Influencing and Business Partnership: Possesses strong influencing skills and ability to gain buy-in. Able to communicate effectively, establish a culture of learning, and build trusted relationships across various business stakeholders and geographies in a highly matrixed environment.
  • Leadership: Proven experience building, leading, and engaging high-performing, diverse, and inclusive teams. Ability to constructively lead large-scale change in a highly matrixed, global organization.
  • Ability to Operate in a Large Matrixed Environment: Ability to operate independently & effectively build relationships in a matrixed environment. Experience working in a regulated, global organization of scale comprised of multiple BUs & regions. Understands the velocity & pace within the organization.
  • Experience success with strategy execution, managing risk, operations and finances.
  • Broad experience in business controls, operational risk management, regulatory compliance and reporting, project delivery and IT management.
  • Proven ability to maximize organizational efficiencies, cost management, establishing the right processes and structure to drive operational excellence and transformation.
  • Expertise in FRB / OCC / MRA assessments and resolutions
  • Proven track record in driving innovation in Risk & Control programs utilizing Artificial Intelligence and Machine-Learning.
  • Track record of managing and reviewing large projects in complex regulatory environments.
  • Ability to work effectively in a cross-functional organization. Ability to balance strategic priorities with tactical actions. Proven track record and accountability in making quick decision that have an immediate impact on business financials.
  • Demonstrated history of seeing the big picture, driving change and managing for results while executing against multiple competing priorities simultaneously.
  • Proven knowledge of financial products, functions, data requirements, operations and technology solutions and an understanding of the challenges associated with the systems and data.
  • Ability to inspire trust, influence others, promote collaboration and motivate with demonstrated ability to work with all levels of internal and external management.
  • Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment.
  • Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.
  • Experienced in driving change in a multi-country or global scope, ability to manage cultural differences and champion diversity.
  • Leadership skills: individual leadership, change leadership, mentorship, motivation, coaching and development, and the ability to galvanize the support of others where possible.
  • Highly detail-oriented, deadline-driven, and able to embrace change without frustration.
  • Delivery of high-quality strategic large-scale projects.
  • Ability to engage and influence stakeholders at all levels within an organization, from the most technical engineer to the most savvy business / executive leader.
  • Possess uncompromising ethics, unwavering integrity and understanding of risk & regulatory process, as well as outstanding communications and interpersonal skills.

  • Pragmatic problem solver, applying judgment and experience to balance trade-offs between competing interests. You are flexible, adapting your approach to meet the needs of the organization.
  • Keep abreast of industry trends. You effectively research and benchmark our technology against other competitors in the industry. You understand that many problems are not essentially new.
  • Capable of driving change across a large global organization through thoughtful planning, building productive relationships and ensuring accountability.
  • Be creative and passionate, driven by a desire for innovation and creation of an amazing client experience - smart risk taking - outside the box thinking.
  • Able to understand organization's goals, capabilities, and gaps to gain alignment on a successful strategy.
  • Enables economic value and positive social impact for clients, companies, governments, and communities.
  • Works collaboratively and encourages others to achieve the best results for our clients.
  • Thinks and acts both globally and regionally to identify scalable solutions and promote alignment of strategies while allowing for market differences.
  • Champions a culture of high standards, pushes for progress, embraces change, and challenges the status quo.
  • Stays up to date with industry trends and brings industry knowledge to Citi while exemplifying a transformational mindset.
  • Demonstrate an ability to identify and act upon unique insights and apply them to solve unmet needs and an expertise leveraging/synthesizing competitor, emerging technology, and other marketplace trends to draw out implications to support the team's overall mission and goals.

Job Family Group:

Job Family:
Technology Management

Time Type:
Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
More Information on Citi
Citi operates in the Fintech industry. The company is located in New York, NY, New York, NY, Jacksonville, FL and Dallas, TX. Citi was founded in 2022. It has 223850 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 916 open jobs at Citi, click here.
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