End User Computing Support Engineer at Paxful

| New York City, NY
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About Paxful

Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before.   

Working across three offices in different time zones, the Paxful team serves our amazing community of 4 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere.

Paxful is searching for an End User Computing Support Engineer who will be charged with resolving all issues that their Paxful colleagues encounter with their IT systems and software to join our EUC Support Team. This role will educate their colleagues about network security and best practices for computer usage to promote more efficiency. You will be based out of our New York office and report to our EUC Support Manager. This role is part-time and must be located in the Tri-State area.

As a key member of our team, your responsibilities will entail:

  • Install and purchase new software and hardware components
  • Assist with network administration tasks and onboarding/offboarding task for new employees
  • Manage inventory system
  • Understand the Security Policies and perform tasks in accordance to these standards.
  • Manage corporate MDM systems that are in place - Jamf/Intune
  • Maintain IT-related documentation

The most important skill and capabilities for this role are: 

  • You're open-minded, ready to learn/grow, have an analytical mindset and able to work independently.
  • Find feasible solutions to problems. 
  • Treat end users with priority and satisfy their computing needs. 
  • You're proactive and have good communication skills.
  • Skills in Macbook/Windows troubleshooting is a must.
  • Able to reach out to software/hardware vendors/partners if needed.
  • In-depth knowledge of various computer hardware and software technologies

Bonus:

  • Some experience in IT support
  • Pursuing a degree in computer science or a related field is required
  • Good verbal and written communication skills
  • Have worked in an IT firm previously
  • Experience in using ticketing systems like JIRA 

Diversity & Inclusion at Paxful

At Paxful, we know that a diverse workforce fuels our individual and collective success. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. We are actively working to increase the diversity of experience and perspectives on our team and are looking for someone who can help continue to lead that process.

EEOC and Accommodations

Paxful is committed to diversity in the workplace and we’re proud to be an equal opportunity employer. We do not hire on basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by local, state or federal law. 

We’re also committed to providing accommodations to people with disabilities. If you need any kind of accommodation because of a disability for any part of the employment process, you can reach out to [email protected] and let us know how we can best help you.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and other privacy laws may regulate the way we manage the data of job applicants. Our full Privacy Notice is available at https://paxful.com/privacy-notice. By submitting your application, you are agreeing to our use and processing of your data as required.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • FirebaseAnalytics
    • TableauAnalytics
    • SmartlookAnalytics
    • FigmaDesign
    • StorybookDesign
    • ConfluenceManagement
    • JIRAManagement
    • BrazeCRM
    • StripoEmail
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What are Paxful Perks + Benefits

Paxful Benefits Overview

Wellness allowance for gym memberships and massages
Catered lunch and dinner daily
Competitive salary
Flexible hours
Healthcare insurance including dental and vision
Sponsored sports nutrition and health-related activities
Paid parental leave including a special one-time bonus to support newborn
Covered commuter benefits
Training and professional development resources
Paid company events and retreats

Culture
Volunteer in local community
Partners with Nonprofits
We operate our own non-profit initiatives such as #BuiltWithBitcoin, partnering with grassroots non-profits in Rwanda including ZamZam Water
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
401(k) plan managed by TransAmerica where we match 100% of contributions up to 4% of an employee's annual gross pay
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks of parental leave offered along with a one-time newborn bonus
Flexible Work Schedule
Flexible start and end times
Remote Work Program
Remote work on occasion as needed
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
20 Days of PTO
Paid Volunteer Time
8 hours per year of paid volunteer time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Fully covered metrocard
Company Outings
Quarterly team building events
Free Daily Meals
Catered lunch and dinner
Stocked Kitchen
Unlimited snacks, beverages, and nutritional supplements
Happy Hours
Happy hours every other week
Parking
Fitness Subsidies
Allowance for gym memberships, fitness classes, and wellness services such as massages
Professional Development Benefits
Job Training & Conferences
Ability to attend job related trainings and conferences
Lunch and learns
Topics ranging from cryptocurrency to fitness
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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