Director of Technology - San Antonio, TX at Optum

| San Antonio, TX
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)
Director of Technology leads/supervises a geographically separated team that is required to work across 14 markets in 300+ locations. Leads, infrastructure desktop support, Warehouse Team, Acquisition Project Coordinators, and Asset Management (Software/Hardware) inventory teams supporting WellMed Medical Management. Provides leadership to and is accountable for the performance and direction through multiple layers of management. Team members are located throughout Texas, Florida, and New Mexico. Work most often affects a large business unit, or multiple markets/sites. Must possess capability to work on full business technology stack of a growing organization. Serve as an escalation point for complex issues, problems and solutions while holding teams and self, responsible for maintaining the highest possible performance standards and meeting agreed upon commitments under all circumstances. As director, you must take responsibility for outcomes of actions and decisions, drive team to identify and analyze options based on desired outcomes and pushes for decisions and understands how to produce documents iteratively. Oversees asset management and acquisitions request. Draws correlations from non-standard data sets and uses broader inferences to drive business value. Identifies new sources of data or new methods of data collection to inform and evaluate solutions and performance. Develops best practices based on evidence from industry. Collaborate with market Executive leadership, regarding upcoming relocations, acquisitions, projects and technical refreshes. Negotiating with business departments to determine hardware and software solutions most cost effective and efficient for the organization. Providing seamless day-to-day operations and idealistic customer service. Consistently identifies gaps in knowledge documents and procedures and recommends opportunities for improvement. Pro-actively reviews metrics and system performance trends to identify gaps and potential issues. Writes knowledge documents to guide others in supporting technologies. Seeks to understand how customers are interacting with technology and pro-actively recommends opportunities to improve support. Serves as expert resource to others on new or emerging technologies. Analyzes the budget reports and interprets data including identification of both favorable and unfavorable variances. Collaborates with team to understand where challenges are, Takes accountability and drives actions that resolve problem. Has expert knowledge of the ITIL/ITSM processes, including Incident Management and, ITSM Problem Management. Pro-actively seeks out the right people internal and external of team to further understanding and acquire organizational needs. Collaborates with other teams regarding security standards, regulations, and vulnerabilities. Pro-actively identifies and addresses security gaps in desktop solution design and deliver
Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees.
Primary Responsibilities:
  • Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staff
  • Work most often impacts a large business unit, or multiple markets/sites

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • BS Information Technology/Computer Science or any related IT field
  • 8+ years relevant work experience
  • 5+ years supervisory/management experience
  • Information Technology Infrastructure Library (ITIL)
  • IT Service Management (ITSM)

Preferred Qualifications:
  • Knowledge with Information Technology Infrastructure Library (ITIL)
  • Knowledge with IT Service Management (ITSM)
  • Excellent management presence with ability to influence local and remote personnel at many levels (including executive) across the business
  • Excellent communicator with demonstrated collaboration, analytical, & problem-solving skills to achieve business goals, while balancing security and technology objectives
  • Highest ethical standards and sense of propriety and a strong service orientation and mindset is a must
  • Ability to lead a remote team with nation-wide resources

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Director of Technology, Director, Technology, San Antonio, Texas, TX
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Technology we use

  • Engineering
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What are Optum Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Tuition Reimbursement

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