About the Role:

The Director, Enterprise Systems Engineering is responsible for leading a cross-functional team of engineers who establish, build and support enterprise software applications.  This is a technical leadership role that will engage in the most difficult and long-standing technical problems affecting Motive’s business operations from top of the funnel through order processing, customer support and experience, billing, revenue and more.  Successful candidates will have extensive enterprise systems experience and be a strategic thought leader with a focus on transformation and scalability.

What You'll Do:

• Reporting to the Senior Director of Enterprise Systems, this role leads an Agile engineering operation that designs and implements scalable technical solutions for Lead to Cash systems which today include Salesforce, Salesforce packages and integrated solutions like Catalyst, Zuora, RevPro, Vertex, Boomi, Netsuite, and more
• Lead a motivated cross-discipline team of Enterprise Systems Administrators, Developers, QA and Test Automation engineers in maintaining the portfolio of enterprise applications and integrations.  
• Guide teams in innovative use of cloud-based technology solutions, including configuration of Salesforce platform components, AppExchange packages, creation of complex data models, integration with external systems, and custom code or workflows as necessary, to solve business requirements. 
• Commitment to continuous improvement.  Working to improve communication, collaboration and alignment amongst teams inside and outside of the organization. 
• Work with the technical teams to establish best practices, standards and operational guidelines, with focus on platform reliability and serviceability. 
• Be the subject matter expert in driving the industry best practices for the L2C ecosystem and associated integrated tools.  Stay current on L2C system releases, new features, product roadmaps and applications available from 3rd parties.
• Collaborate with Product Management, the business and key IT stakeholders to plan, prioritize, and schedule applications development and enhancement requests, while providing direction and guidance to the applications development staff.
• Deliver quality applications and support within a SOX compliance control environment with change management. 
• Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business and security best practices
• Accountable for availability and performance of applications portfolio, including ownership of incidents and release management
• Provide oversight in standards adherence through reviews of project work including detailed technical specifications and application code

What We're Looking For:

• MS/BS degree in Computer Science with at least 5 years management or leadership experience in this field.  
• 3+ years as Application Architect or equivalent level of engineer, independently designing and delivering complex projects in multiple Salesforce technologies (e.g. Sales/CRM, Service, CPQ, Commerce).
• Deep experience from the top of the LeadGen funnel, through Opportunity, CPQ, fulfillment, and Cash processes in a SaaS & recurring revenue company.
• Strong understanding of Security best practices including Salesforce Security model, Threat modeling, and least privileged / zero trust access models
• Hands-on experience in Salesforce configuration / customization using Apex, Visualforce, Triggers, Scheduled and Batch classes, Lighting web components (LWC). 
• Ability to create an environment for honest and open discussion to resolve critical issues by collaborating with team members. 
• Proven experience in managing onshore/ offshore models with a hybrid of vendors/consultants and FTEs. 
• A passion for all things tech and a drive to experiment with new technologies to see where they can benefit the business
• Require excellent technical skills and outstanding analytical and influencing skills paired with great business insight. 
• Excellent spoken and written communication skills with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences. 
• Ability to deal with ambiguity and thrive in a rapidly changing business environment. 
• Experience with Devops and Source Code management Tools
• Experience with Agile methodologies, including scrum and continuous integration environments (Copado, Gearset, Autorabit etc). Proven experience in Agile process improvement. 
• Experience leading Quality AssuranceTeam especially in implementing shift left approach
• Experience with integrating Salesforce.com with 3rd party applications using SOAP/REST API, Middleware, etc. 
• Salesforce Certified Application Architect or Certified System Architect preferred.