Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 10,000+ customers (and growing) is at our forefront.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

The number of calls taking place on Aircall across the globe is growing exponentially, and this has organically led to a budding ecosystem of developers building applications on top of Aircall. 

At Aircall, empowering these developers is a key part of our strategy, and we are hiring a Director of App Ecosystem to drive this strategy forward. This is a strategic role that will lead the growth of our app marketplace from 100 to 1000 partners, delivering new programs, partner support, and overall growth of our ecosystem. You’ll be closely aligned with company leadership and be a key contributor across departments.

This opportunity is open globally

Responsibilities

• Technology Partner Program Management :




• Develop and execute an overall partnership strategy for the Aircall platform that drives revenue growth and delivers customer value
• Attract the development of new applications across targeted integration categories and build the catalog of services for customers
• Increase app adoption among our customer base & measure impact
• Work across Product and Engineering, Execs, Marketing, Business Operations, Product Marketing, Finance and Sales to generate alignment and support




• Partner Experience :




• Provide support and resources to create a world-class developer experience for building and maintaining applications
• Deliver on our partnership program through comarketing and generating early success for app partners. 
• Build our catalog of API tutorials to provide use cases and examples of how to leverage the Aircall API
• Partner with the engineering and product teams to advocate for frameworks and technology that delivers partner and customer value




• Marketplace Development :




• Enhance the utility of the Aircall Marketplace for end customers, with an eye on delivering customer value and differentiating our product offering.
• Provide product roadmap input and acquisition opportunities based on usage and customer feedback
• Work with product and engineering to help deliver product enhancements on behalf of our partners




• Partner Outreach and Relationships :




• Research the market landscape to identify new opportunities that can improve the customer experience through the app ecosystem
• Be the point person for inbound partnership and other opportunities
• Lead business development for new applications

What you'll need

• Experience creating and implementing partnership programs that drive growth and deliver better customer experience
• An explorative, always learning, and curious mind
• A strong product and engineering mindset to drive product innovation and deliver customer value
• Partnership integration experience
• Passion for / experience with developer tools and services

Bonus skills

• People management experience
• Product management experience
• Business development experience

We know that success comes from smart work and deserves to be recognized and rewarded.

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together. 

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 35+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.