Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better world.
Chicago, IL


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The Digital Technical Analyst is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution. 



 To provide Worldwide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future digital products.
•Identify, investigate and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.
•Issue identification; reports in all forms from customers, dealers, industry reps and subsidiaries
•Issue investigation; statistical analyses, physical testing and analysis of application failures, returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc.
•Resolution of commitments; formally document issues and provide follow-up on the resolution process with industry and development teams.
•Conduct Serviceability Audits on NPI for digital products and applications. Provide input for setting targets for digital product and application reliability, durability and serviceability to be stated in the functional specifications.
•Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel, through appropriate communication channels.
•Issue Parts Stock Authorization letters to meet abnormal demands due to new field issues with digital products.
•Stay current with all digital products and applications, also develop and maintain a digital products and application knowledge base and training materials.
•Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc.
•Participate in Safety Audits and provide technical assistance for defense in digital product and application liability lawsuits.
•Conduct dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications.

Employee is also responsible for performing other job duties as assigned by Caterpillar management from
time to time.

Basic Qualifications:

•Requires a college or university degree, technical certification or equivalent experience.
•At least 5 years of experience in infrastructure system administration or support work

Top candidates will also have:

•Expertise in administration tasks for Windows/Linux operating systems
•Expertise with relational databases support, querying and database reporting
•Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.
•Working experience with programming languages: Powershell, SQL, JSON, DOS and KQL
•Working knowledge on deploying autoscaling features
•Expertise with high availability architecture
•Knowledge of Caterpillar policies and procedures, and a general understanding of Caterpillar’s organization.

Visa sponsorship available for eligible applicants.

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Submit your information to our Talent Network here .

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What are Caterpillar Perks + Benefits

Volunteer in local community
Caterpillar Inc. participates in local volunteer activities such as the Chase Corporate Challenge
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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