SUMMARY OF RESPONSIBILITIES

The Cybersecurity Analyst will provide enterprise-level information security assistance to the organization. They will diagnose and troubleshoot information security related issues. They will be responsible for the protection of company assets to include people, data, and related information systems. This role will interact with individuals directly either through chat, email, remote login or by phone.

ESSENTIAL DUTIES

• Responsible for the review of any LOW-MEDIUM security alert from all security systems (MS O365, MS CAS, MS Defender, Qualys, Bitdefender).
• Responsible for the review of O365 and Azure Secure Scores; remediate vulnerabilities as necessary
• Responsible for Vulnerability Management (Qualys); works closely with Patch Management team
• Provide metrics on assigned security systems (Qualys, Bitdefender, CAS, MS Defender)
• Responsible for security related helpdesk tickets
• Assist in the creation and maintenance of Information Security policies
• Conduct third-party risk assessments
• Ask team members targeted questions to quickly understand the root of the problem.
• Navigate team members through actions, either via phone, email or chat, until they have solved a security issue.
• Escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate security solutions.
• Ensure all security issues are properly logged.
• Prioritize and manage several open issues at one time.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients.
• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent work experience and/or education
• 3-5 years Hands-on experience as Desktop Support Engineer
• Minimum 1-2-year experience as an Information Security Analyst or similar role
• High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)