Customer Service Representative at DHL (Memphis, TN)

| Memphis, TN
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Customer Service Rep

First Shift

9am - 5:30 pm

$19.00

Customer Service Experience

Experience replying to emails

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:
  • Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Required Education and Experience:
  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
More Information on DHL
DHL operates in the Blockchain industry. The company is located in Westerville, OH. DHL was founded in 1969. It has 90843 total employees. It offers perks and benefits such as Dental Benefits, Health Insurance Benefits, 401(K), Child Care Benefits, Flexible Work Schedule and Remote Work Program. To see all 77 open jobs at DHL, click here.
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