Customer Onboarding Specialist (NYC or Remote EST / CST)
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
About the team:
Customer success is the heart of Aircall and we are looking for a tech-savvy individual who is looking to help customers succeed. You will play a major part in supporting our rapidly growing customer base. In this role, you’ll work to ensure customers are smoothly set up with their new Aircall accounts, and train them on how to use the application in order to help their business grow.
What you'll do:
- Review and understand our customer's business and communication challenges to successfully implement solutions
- Onboard and train new customers to ensure they are setup for maximum success
- Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers
- Maintain and track all projects and documentation
- Ensure proper and consistent communication of status to the customer and the Aircall team
- Work with our Account Executives to manage customer expectations and ensure that the Onboarding Team has all information necessary for a smooth transition
- Analyze, organize, and communicate customer feedback to the Product, Engineering, and Sales Teams
What you'll bring:
- 1 year or more of experience in onboarding new customers
- You are a strong communicator with excellent verbal and written communication skills
- You’re comfortable on the phone talking to customers, providing support and feedback while working closely to resolve any problems in a timely fashion
- You have the ability to explain technical concepts in an easy to understand manner
- You're excited to start your career in a fast-paced startup
- You are a team player who takes pride in your work and goes the extra mile to ensure the job is done right
- You are passionate and naturally curious about technology, and love working in a fast-paced start-up environment
- You are empathetic to the challenges unique to different types of business models and are able to anticipate customer needs and concerns before they arise
- You like to get your hands dirty and are energized by working with a dynamic and supportive team
- Problem solver and results driven, you can quickly think on your feet
- Excellent organizational and time management skills
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.