Customer Care Group Manager at Wix

| Greater Denver Area
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We are: 

Wix’s Customer Care Team. We care about improving our user's experience and success. We build amazing products that help our users grow their businesses. We’re responsible for collecting valuable user feedback to improve Wix’s products, and play a vital part in moving the company forward. We work in small teams to allow everyone to express their creativity and never stop learning.
 We offer competitive pay, company equity, comprehensive health, dental & vision benefits, and 401K matching. You’ll find a relaxed and friendly atmosphere, fantastic coworkers (and bosses) and a lot of opportunities for growth in this fast-paced, high-profile startup environment.

 

You are:

An experienced, senior manager with 2-3 years’ experience leading managers of a customer-facing team. You have a record of building and leading high-performing teams of 50+ to consistently exceed customer satisfaction targets. You’re motivated by cultivating exceptional customer care experiences, and inspire your teams with this same passion.

Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with colleagues at various levels. You can provide constructive feedback and respond to it just as well. You’re methodical, detail oriented, and have experience leading a team in that spirit. You’re a born leader and motivator. You can make data-driven decisions that can define global customer experience strategy.

You have the ability to work with cross-functional teams across several locations. You thrive in dynamic, fast-paced work environments and can handle both the day-to-day and big picture. You’re motivated, independent, and exceptional at project management and organization.

 

As a Customer Care Group Manager you will:

  • Oversee an organization of up to 100 Customer Care Experts.
  • Mentor, advise and lead your Team Leaders in their journey to grow their teams and help create an amazing online presence for Wix users.
  • Unite teams and inspire them to create one-of-a-kind experiences for Wix users.
  • Set high performance goals at the team and individual level, and coach to achieve goals with candor and transparency.
  • Make important hiring decisions to shape our department.
  • Influence the way we support our users and champion new ideas to make sure our users’ experience is the best possible.
  • Participate in global and cross company projects to improve our products and optimize our users’ experience.
  • See the big picture while navigating our matrix organization, helping your team to prioritize tasks and projects.
  • Help establish and implement Customer Care strategy.

Approximate base compensation $78,000 - $100,000. In addition to base pay, you will receive company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location, shift, and/or candidate experience. You can learn more about Wix benefits here.

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcomed, and anyone has the right to succeed.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of Wix

What’s the vibe like in the office?

We have an inclusive and relaxed vibe where people want to get to know you, clubs form out of similar interests, and you bond with other departments at company events. Two clubs I enjoyed attending were ‘Wixercise’ where we get a group to go to fitness classes after work and ‘Wine Not’ where we indulge in wine and cheese and play games!

Lauren

Account Executive

What does career growth look like on your team?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

How do your team's ideas influence the company's direction?

We are working in an environment where we're not just executing a playbook, we're writing the playbook. Wix is growing quickly and as managers we often face new challenges and areas that are not familiar to anyone within the organization. This is exactly why we’re always looking at the team’s feedback and ideas to help us find the right path.

Ido

Head of Wix Partners

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Stocked Kitchen
We have fully stocked kitchens.
Some Meals Provided
Happy Hours
Pet Friendly
Wix's pet policy is dog friendly daily.
Recreational Clubs
Wix has recreational club choices all year round.
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
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