Customer Care Expert at Wix

| Greater Denver Area
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We are:

Wix’s Customer Care Team in Denver - our newest worldwide Wix office! At Wix, we build products that help millions of users grow their businesses online, and we care a lot about their experience. As part of our global organization of Customer Care, our team is responsible for building strong relationships with Wix users, uncovering their needs and guiding them to success throughout their user journey.

At our office, you’ll find a friendly atmosphere, fantastic coworkers, and diverse opportunities for growth in a fast-paced, startup, and dynamic environment. We offer competitive salaries, equity, and ESPP, a 401K with company contribution, as well as full medical and dental coverage from day 1. In addition, our offices are stocked with snacks and we deliver lunch daily. Our people enjoy exercise classes and wellness activities, plus we have fun activities going all the time - lots of them! 

You are:

A professional with at least 2 years’ experience in customer service, in any industry. No tech experience required, we’ll train you :) You find meaning and pleasure in helping others succeed, enjoy building personal relationships, and are curious to know what really drives users and their needs. You have strong critical thinking skills and are confident about taking responsibility and ownership. You hold yourself to high-performance standards and work to improve constantly. You’re passionate about new technologies and always eager to learn more. You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow.

Lastly, you realize there is more than one career ladder, and you have the drive to find your own career path - recognizing your strengths and interests. 

As a Customer Care Expert, you will:

  • Build strong relationships with Wix users, uncover their needs and help guide them through their user journey.
  • Offer them new options and alternatives where appropriate.
  • Develop expertise in Wix products and stay up to date with new features and improvements.
  • Work with other departments and product teams, and liaise with them about our users’ needs to impact product roadmaps based on user voice.
  • Analyze user behavior and relevance to determine their effect on user satisfaction.
  • Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.

Approximate base compensation $ 16 - $ 20/ hr. In addition to base pay you will receive company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location, shift and/or candidate experience. You can learn more about Wix benefits here.

 

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcomed, and anyone has the right to succeed.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of Wix

What’s the vibe like in the office?

We have an inclusive and relaxed vibe where people want to get to know you, clubs form out of similar interests, and you bond with other departments at company events. Two clubs I enjoyed attending were ‘Wixercise’ where we get a group to go to fitness classes after work and ‘Wine Not’ where we indulge in wine and cheese and play games!

Lauren

Account Executive

What does career growth look like on your team?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

How do your team's ideas influence the company's direction?

We are working in an environment where we're not just executing a playbook, we're writing the playbook. Wix is growing quickly and as managers we often face new challenges and areas that are not familiar to anyone within the organization. This is exactly why we’re always looking at the team’s feedback and ideas to help us find the right path.

Ido

Head of Wix Partners

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Stocked Kitchen
We have fully stocked kitchens.
Some Meals Provided
Happy Hours
Pet Friendly
Wix's pet policy is dog friendly daily.
Recreational Clubs
Wix has recreational club choices all year round.
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
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