Alliant Credit Union

We set the standard for simple and rewarding digital banking.

Hybrid

View Profile

Jobs//Hybrid//Chicago, IL//Cybersecurity + IT//

Cloud Infrastructure and Operations Manager

Sorry, this job was removed at 6:03 a.m. (CST) on Saturday, September 25, 2021

View 8374 Jobs

Find out who's hiring in Chicago, IL.

See all Cybersecurity + IT jobs in Chicago, IL

View 8374 Jobs

Apply

By clicking Apply Now you agree to share your profile information with the hiring company.

Start a Rewarding Career with Alliant

What will your day look like?

The Cloud Infrastructure and Operations Manager is responsible for managing Alliant's Cloud Infrastructure providing high-quality, cost-effective cloud-based services that contribute to achieving corporate and divisional business goals. The incumbent is responsible for delivering innovation and efficiency into an evolving and constantly changing landscape of a technologically based operation. Key elements of this role will require: extensive knowledge of cloud infrastructure and services including Azure, and AWS cloud technologies. The incumbent will maintain an environment where the primary focus is to put the internal customers and members first, increasing the quality of service. Work requires collaborating with all levels of management and various departments within the organization ensuring operational results and processes which are continuously evolving. General direction is received from the Director, Technical Operations

Alliant Credit Union rewards eligible employees with a comprehensive and competitive benefits package that includes medical, dental, vision, 401k match of 5% and generous paid time off. We also offer a casual dress policy that allows for jeans to be worn daily, onsite discounted chair massages, and contribution towards gym membership.

Responsibilities

Do you see yourself doing this?

Strategy, Planning and Support

Develop and maintain components of the Technology Strategic Plan
Create and develop operating and capital budgets for all areas of responsibility
Research industry leading cloud-based services and applications
Prepare presentations and business cases for sponsors and stakeholders
Responsible for managing cloud infrastructure
Conduct requirements meetings with project owners for cloud-based initiatives
Mentor business users on proper procedures for cloud systems related projects, including requirements definition and testing
Ensure that all cloud infrastructure installations meet Information security guidelines

Support Responsibilities

Cloud intake requests, cloud licensing / subscriptions
Developing, and implementing operational processes, roadmaps, available services, and the enablement of cloud infrastructure
Scale cloud operations through best practices
Support Information security policies relating to cloud services
Responsible for cloud operational service management
Responsible for planning and budgeting surrounding cloud services
Ensure Critical System Service Level Agreements are achieved
Ensure that pro-active monitoring is in place for all cloud-based systems before they go live
Ensure environment is updated with current, stable versions of software products
Maintain currency with operating system and support software
Plan and implement major software upgrades
Ensure change management procedures and methodologies are implemented and followed
Provide a current, well-managed operating environment for production processing and application development
Ensure that critical systems data is backed up and recoverable in the event of a disaster
Ensure that resource Capacity Management analysis is continually conducted
Collect and analyze actual costs, time and scope to ensure delivery against the operating plan
Develop and maintain risk analyses, risk mitigation strategy, capacity plan, and issue logs
Resolve issues as they develop, and insure the proper communication of resolutions
Vendor Management, including development of statements of work, engagement and management of contractors, and monitoring work against the SOW
Specify the quality assurance process that will ensure the overall quality and continual improvement of the project deliverables

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

Qualifications

What makes you a great fit?

You'll be a great fit if in addition to the completion of a Bachelor's degree in Computer Science, or a related field, required, and you have:

Minimum of 10 years Technical Management experience, required
Certified in ITIL Foundations, Service Transition and Service Operation
Solid technical skills and knowledge, with an ability to work effectively with minimal direction
Extensive knowledge of cloud infrastructure and services including Azure, and AWS cloud technologies.
Demonstrated project management methodology knowledge, analytical troubleshooting and support
Strong research, data collection, organization, analysis skills including Management Information Systems reporting and capacity planning
Excellent written, verbal, interpersonal and collaboration skills.
Previous experience working in a financial institution preferred
Must be well organized and detail oriented with have strong customer focus

When you're happy, we're happy!

As a thank you for joining our team, you'll benefit from:

Competitive medical, dental, and free vision benefits
Competitive compensation plan
Contributions towards gym memberships
Generous PTO and banking holidays off

Still not convinced?

We're on the list of 100 Best Medium Companies to work for, check it out here . For more details you can also visit our Glassdoor and LinkedIn profiles.

Apply Now

By clicking Apply Now you agree to share your profile information with the hiring company.

Email For Later

loading ...

Emailed

By clicking Apply Now you agree to share your profile information with the hiring company.

Calli Cardillo

Director, Technical Strategy & Portfolio Management

PUTTING PEOPLE FIRST

Propelling product forward through teamwork

Cardillo oversees enterprise execution for digital products at Alliant. To this end, her team has been rapidly growing and building out new processes and changes to products designed to enhance customer experience. She credits her team with being her number one asset in approaching these goals. “Happiness in teams leads to top output,” Cardillo said. To encourage a happy and healthy team environment, they align on individual development plans. Employees are encouraged to join ERGs, explore their strengths and pursue training and certification programs.

I feel genuinely supported by the team I work with. It is so rewarding to celebrate successes as a team when you can directly see and feel the impact from how hard everyone is working.

Crystal Luna

Director, Banking Operations

EMPOWERING EMPLOYEES

Inviting contributors to take the lead

Since joining Alliant in 2006, Luna has experienced the company’s focus on professional development first hand, advancing through several roles into a senior leadership position. “My approach to leadership has always been to take my team along for the ride,” Luna said, noting that she celebrates the successes of direct reports that move into managerial positions. As the founder of EMPOWER, Alliant’s Black professionals ERG, Luna is committed to creating leadership opportunities for a diverse workforce and ensuring the company is an equitable and inclusive place that elevates its employees.

I take a supportive role and allow my team members to take the lead. This showcases their talents to others in the organization and gives them the confidence to take on bigger roles and responsibilities.

Sean Briscoe

Director, Credit Product Strategy & Analytics

PRODUCING FINANCIAL WELLBEING

Developing tech in service of people

Briscoe was initially excited to join Alliant for two reasons: its forward-thinking digital-first approach to lending and its commitment to serving members as a nonprofit organization. His team recently set its sights on improving Alliant’s flagship Visa Cashback Signature Card, working with product, marketing, compliance and technology teams to enhance member experience. “We continue to find new opportunities for growth and new ways to serve our members,” Briscoe said. “The team at Alliant is engaged, energized, self-motivated and always member-focused.”

Everything I do helps improve the financial lives of our members, and each one of my ideas is heard and taken seriously.

What are Alliant Credit Union Perks + Benefits

Alliant Credit Union Benefits Overview

Alliant constantly works on improving its Employee Value Proposition. Our Human Capital Group team seeks ongoing employee feedback to continue to raise the bar on employee-focused benefits, making updates to the existing and adding new benefits every year.

Culture

Volunteer in local community

Alliant offers 8 hours of paid volunteer time benefit for all employees.

Partners with nonprofits

To execute on our mission of Bridging the Digital Divide, Alliant has partnered with PCs for People, Connected Nation, DiGiTunity and the National Digital Inclusion Alliance.

Open door policy

OKR operational model

Team based strategic planning

Employee resource groups

Hybrid work model

In-person all-hands meetings

Summer hours

Employee awards

Flexible work schedule

Alliant provides employees with a flexible work schedule that includes Flexible start and end times.

Remote work program

Since the pandemic began, all non-essential job functions have been remote 100%.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Alliant provides our leaders and employees with unconscious bias, psychological safety and inclusive mindset training.

Diversity manifesto

Diversity employee resource groups

Alliant supports employee resource groups. At this time, employees created INCLUDE, a women's resource group and ALL, an LGBTQ+ employee resource group, and EMPOWER black employees' resource group.

Hiring practices that promote diversity

At Alliant, we ensure that we have a diverse candidate slate for every role for which we hire and that our interview panels are also diverse.

Health Insurance + Wellness

Flexible Spending Account (FSA)

Alliant employees can contribute up to $2,750 annually to their Health Care FSA and $5,000 to their dependent care FSA.

Disability insurance

Company provides Short Term Disability benefit payable for up to 13 weeks as well as Long Term Disability insurance that covers 66.67% of your monthly earnings up to $10,000 monthly maximum payout.

Dental insurance

Preventive services covered at 100%, Basic services covered at 80%; Major restorative services covered at 50%; Orthodontics covered at 50%

Vision insurance

Alliant offers free vision benefits to its employees and their dependents. The vision benefits plan covers 100% for annual eye exams after a $10 copay and $150 for glasses and contacts.

Health insurance

Alliant provides a choice of two medical plans. If you elect a medical plan, you are automatically enrolled in an HSA where Alliant contributes funds to help you pay for your out-of-pocket expenses.

Life insurance

Basic Life insurance and Accidental Death & Dismemberment is equal to 1 times an employee's annual salary. Employees can also purchase Voluntary Life insurance for themselves and their dependents.

Pet insurance

Our pet insurance policy covers up to %90 of out of pocket expenses.

Wellness programs

With Alliant's wellness reimbursement program, each employee receives up to $35 per month (non-cumulative) to spend on wellness activities and discounted wellness services through ThrivePass.

Team workouts

Through Calm application

Mental health benefits

Alliant employees get free access to ComPsych, Calm and myStrength apps and services.

Transgender health care benefits

Financial & Retirement

401(K)

Alliant offers a 401(k) plan administered through Fidelity where employees can contribute up to 60% of eligible compensation to the annual IRS limit.

401(K) matching

We match 100% of contributions up to the first 5% of an employee's annual gross pay. eligible salary. You will be 100% vested in these contributions right away.

Performance bonus

In the last years, Alliant’s bonus payouts were above 100%.

Charitable contribution matching

The Alliant Credit Union Foundation also matches employee donations made to non-religious, non-political 501(c)(3) organizations up to a total of $1,000 per person per calendar year.

Child Care & Parental Leave

Generous parental leave

We provide up to 6 weeks of parental leave for the primary and secondary caretakers.

Family medical leave

Employees who have been with the company for 12 months are eligible for up to 26 weeks of family medical leave.

Adoption Assistance

Fertility benefits

Through our medical plan

Vacation + Time Off

Unlimited vacation policy

Generous PTO

Our employees receive between 21 and 31 days per year of paid time off based on years of service. Alliant also offers a Flexible Time Off (unlimited time off) policy for Sr. Managers and above.

Paid volunteer time

Our employees receive 8 hours per year of paid volunteer time.

Paid holidays

Bereavement leave benefits

Office Perks

Commuter benefits

Employees can withhold up to $280 per month pre-tax for transit expenses and up to $280 per month pre-tax for parking expenses.

Company-sponsored outings

Alliant hosts between 4 and 6 major employee events in a year, including the Annual Volleyball Tournament, annual summer party and employee appreciation day celebration.

Free daily meals

We offer free lunch 3 days a week.

Free snacks and drinks

Currently, Alliant offers free snacks, free hot beverages and bottled water during the day, free lunch/food events on occasion and bi-weekly free fruit.

Some meals provided

Company-sponsored happy hours

Onsite office parking

Plenty of parking available.

Fitness stipend

Alliant reimburses its employees up to $35 per month for gym, health and fitness services and activities.

Mother's room

Professional Development

Job training & conferences

Alliant offers employees professional development opportunities like Annual individual budget for training, onsite training courses and the ability to attend job-related conferences and seminars.

Tuition reimbursement

We offer up to $5,250 annually for continuing education through our tuition reimbursement benefit.

Lunch and learns

Alliant hosts lunch and learn and hour with the leader meetings once per quarter, giving our employees to hear from our executive and senior leadership teams.

Promote from within

Continuing education stipend

We offer up to $5,250 annually for continuing education through our tuition reimbursement benefit.

Online course subscriptions available

Paid industry certifications

Personal development training

Additional Perks + Benefits

Alliant constantly works on improving its Employee Value Proposition. Currently, Alliant offers free snacks, free hot beverages and bottled water, free lunch/food events on occasion, personal concierge service, on-site package/mailing service, massage therapy, discounted ticket sales, car wash, dry cleaning, convenience store, vehicle maintenance, banking and a gym at our headquarters location.

Our company works hard to create a work environment that allows our employees to maintain a healthy work/life balance. We encourage our employees to take advantage of flexible hours and offer an option to work remotely. Alliant also offers a very generous PTO package, which starts new employees with 21 PTO days annualized in their first year of employment.

The well-being of our employees and their families translates to productivity and commitment to their jobs. That is why we constantly work on launching new benefits that will help them find the best medical care at the lowest cost and get the help they need with convenience and without unnecessary stress.

View full list of perks + benefits

Photo Gallery