Claims Director - Environmental & Mass Tort Claims at CNA

| Chicago, IL
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Job Summary
Leads and directs a group of EMTC claim professionals and is accountable for delivering superior business results through efficient and proper claim file execution. In conjunction with senior leadership works within authority limits on assignments requiring a high degree of technical knowledge and expertise. May have multiple product line scope of responsibility.
Preferred Location: Chicago, IL, Glastonbury, CT, Princeton/Warren, NJ locations preferred, however, candidates near other CNA offices with a significant claim presence will also be considered.
Essential Duties & Responsibilities
  • Performs a combination of duties in accordance with departmental guidelines:
  • Leads and directs the work activities and has full management responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction.
  • Contributes to organizational profitability by ensuring that claims are effectively managed in accordance with external regulatory and company guidelines and standards. Effectively manages loss costs and claim expenses.
  • Collaborates with internal business partners to ensure optimal implementation of business strategies; regularly communicating with senior management and internal business partners regarding progress and status updates on applicable claim files claim trends and legal changes that may impact total claim outcome and other relevant business results.
  • Manages expenses and adequately controls resources to ensure successful operations within established budget productivity and efficiency standards.
  • Leverages systems capabilities data and metrics/reports to analyze trends and improve organizational and process performance.
  • Reviews and directs the application of claims policies guidelines insurance laws and regulations by direct reports and team members.
  • Participates with senior leadership in the development and implementation of claim policies business strategies and goals regularly evaluating performance against goals; and holding self and team accountable for achieving desired results.
  • Remains current of state/territory regulations and issues industry activity and trends. May represent company in industry trade groups.
  • May perform additional duties as assigned.

Reporting Relationship: AVP or above
Skills Knowledge and Abilities
  • Ability to identify lead coach develop and retain talented claim professionals.
  • Ability to effectively interact and collaborate with all levels of CNA's internal and external business partners possessing excellent communication negotiation and presentation skills.
  • Advanced technical and business management acumen investigation and claims resolution skills knowledge of insurance and claims principles practices and procedures.
  • Excellent analytical and problem solving skills with the ability to prioritize and manage multiple projects and teams.
  • Ability to solve issues with a sense of urgency; utilizes and manages all available resources to make informed decisions and achieve superior total claim outcome
  • Ability to creativity and effectively manage through ambiguous and challenging business problems lead through change and take appropriate levels of risks.
  • Demonstrates the knowledge and understanding of when and how to use metrics to make informed business decisions.
  • Knowledge of Microsoft Office Suite and other business-related software.

Education and Experience
  • Bachelor's degree with Master's preferred or equivalent experience. Professional designations preferred
  • Typically minimum of ten years of commercial claims related experience preferred
  • Prior EMTC experience strongly preferred
  • Prior people managing experience strongly preferred

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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available

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