Overview

By Light is seeking a Citrix administrator to work in the Network Operation Center (NOC) within the CESO environment.

With the CESO program, the Defense Information System Agency (DISA) is looking to transform the existing Secure Web Services (SWS) environment, used to provide secure information sharing to the community, into a more mature service offering to meet the DoD and IC community. As part of this task order, By Light will manage the commercial cloud migration and disestablishment of VSD and CIS, fully automate the continuous development & continuous integration environment, fourth estate consolidation, professionalize services - ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense Working Capital Fund (DWCF) Model.

Responsibilities

• Work to address End-user issues as Tier II ticket are escalated within ITSM.
• Install patches and perform routine maintenance as required in support of security and O&M maintenance requirements.
• Monitor environment for system anomalies and performed root cause analysis as required.
• Document all changes to the test, operational and cloud environments in compliance with customer and DOD practices.
• Implement Engineering Implementation Plans (EIPs) in support of change control process and system enhancements.
• Maintaining and managing Citrix applications
• Troubleshooting and fixing any technical issues related to Citrix applications
• Managing Windows systems
• Analyzing errors
• Ensure smooth operations of the Citrix environment In Compliance with Customer SLA requirements.

Required Experience/Qualifications

• Bachelor's Degree and 2-4 years of experience working operational Citrix environments. Additional years of Citrix experience considered in lieu of degree.
• Must be DOD 8570 IAT II Certified.
• Skilled in all things related to Citrix and its many applications and solutions.
• Knowledge of Microsoft server operating systems and environments
• Strong IT skills
• Experience in the operation of large Citrix infrastructures and server farms
• Strong troubleshooting capabilities
• Ability to analyze networks and system performance
• Knowledge of solutions like AppSense, Cloud Gateway, App-V and Virtual Desktop Infrastructure
• Strong analytical skills
• Strong communication skills
• Ability to work well in a team
• Strong time management skills
• Have working knowledge of Ansible and how to leverage to secure operating system, along with maintain CM baselines.
• Working knowledge of AWS cloud environments.

Preferred Experience/Qualifications

• Prior experienced with DISA and DISA's support to mission partners
• TS/SCI w/CI Poly preferred

Special Requirements/Security Clearance

• Active TS/SCI with the ability to obtain and maintain a CI Poly
• By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee.