*At Securian Financial the internal title for this position is Business Operations Representative.

Overview:

Securian Financial is hiring a Policy Form Representative for our corporate headquarters location in Saint Paul, MN. This is a hybrid role - two days in the office and three days remote per week, subject to change. Securian Financial is a Fortune 500 company that provides life insurance, investment products, retirement plans, asset management and other financial services.

As part of the Case Administration Team, the Policy Form Representative works in an ever-changing environment to put clients first. The Case Administration Team is the divisional communication hub for new client sales, as well as maintenance of existing client programs.

We work with a variety of sales distribution sources and strive to be the product provider of choice for these partners.

We are responsible for the integrity of the new client program information entered into our systems, as well as performing maintenance of existing client records in the credit insurance, debt protection and mortgage insurance markets.

We produce and deliver many documents to our clients ranging from shelf products with little customization to debt protection implementations that are fully customized to meet client needs.

Responsibilities Include But Not Limited To:

• Meet remotely with clients, internal departments, and channel partners to assist with choosing an appropriate program based on loans the client would like to offer protection on and collect relevant information.
• Serve as liaison between departments to implement new debt protection plans, make changes to existing plans, and troubleshoot any problems clients may experience.
• Personalize filed and approved documents and create brochures and training materials for credit and debt protection clients.
• Communicate with outside forms vendors, sales distribution resources and clients to ensure credit insurance and debt protection insurance forms are accurately reproduced.
• Manage credit insurance client review process to ensure existing programs meet state regulations.
• Work on special projects as needed.
• Navigate internal systems to view/change client program details.
• Track established service standards in Excel and Salesforce to ensure client satisfaction.

Qualifications:

• 1+ year of customer service/administration experience.

Preferred Qualifications:

• Positive service attitude with a commitment to constant improvement and experimentation.
• Self-starter with the ability to work in a team-oriented environment.
• Excellent verbal and written communication skills.
• Ability to work under pressure, set priorities, work independently and meet deadlines.
• Strong organizational skills, attention to detail, neatness and accuracy.
• Ability to handle multiple projects with competing priorities in a constantly changing environment.
• Technical skills - experience using Microsoft Word, Adobe Acrobat, Adobe InDesign, Excel spreadsheets, Microsoft Outlook, and other relevant software preferred.

#LI-Hybrid

Physical job requirements:

• Ability to work at least 40 hours per week
• Ability to utilize keyboard, mouse and computer for up to 6-8 hours per day
• Ability to utilize Microsoft Teams for meetings for approximately 2-4 hours per day

New hire associates, regardless of work location or job responsibilities, must be vaccinated before beginning employment; exceptions considered for medical or religious reasons provided alternative reasonable accommodations do not create an undue hardship on the business.

Securian Financial has been around for 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:

• Generous paid time off. We want you to take time off for whatever matters most to you!
• Tuition reimbursement program. We value continuous learning at Securian!
• Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future.
• Continuous opportunities for new challenges.
• Variety of health plan options as well as dental and vision plans.
• Paid maternity/paternity leaves.

Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at [email protected].

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