Associate Client Manager, Post-Sales Enablement at NielsenIQ (Remote)
REFERENCE ID#: REF13025ZJob Description
About this job
NielsenIQ is seeking a talented Post-Sales Enablement Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract.. Reporting to the Director of Post-Sales Enablement, this role will work with cross functional teams (Sales, Marketing, Product Marketing, Product, Customer Success) to identify and manage the right mix of tools and processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills.
Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible; including assisting with PO tracking and management, processing of orders, billing and coordinating with cross functional team members on product delivery as applicable to ensure a stellar customer experience (includes Pre-Sales, Product, Finance, Delivery and Customer Success).
Help drive the development, automation, governance, measurement and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support
Partner closely with major business functions across the quote to order life cycle including Product, Finance, Sales, and Legal to resolve order questions and process orders quickly without error
Drive compliance with company policies, business rules and revenue recognition principles
Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner
Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the sales cycle and alert sellers of at-risk opportunities to ensure teams stay on track to meet or exceed sales goals.
Proactively identify opportunities to improve the sales process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency across the sales cycle
Serve as an expert on internal sales processes related to pricing, quoting, legal, ordering and delivery to guide sellers on best practices and ensure adherence
A little about you
Do you have the necessary skill set to be successful in this role?
Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work life balance important to you? Are you a self-starter anxious to make a name for yourself in a fast growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.
2+ years of related work experience in Sales Operations, Deal Desk or Finance; Bachelor’s degree preferred
Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions
Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met
Skilled at building strong working relationships with team members in varying departments and/or levels of management
Ability to manage multiple projects simultaneously while meeting deadlines
Understanding of the sales cycle and common pain points sellers encounter with a desire to drive improvements
Experience building and / or using sales performance reporting in a CRM, Power BI or similar software
Excellent written, verbal and active listening skills
Prior exposure to SaaS technology
Ability to drive productivity working in a remote, fast paced environment
Integrity – Integrity power our organization. It means we are honest, trusted-by our customers and each other –and uncompromising in our pursuit of excellence.
Responsibility – We take the initiative to achieve great things for our clients, our communities and each other. We value diversity and ensure everyone has a voice. We are accountable and do what we say we’ll do – as individuals, as teams and as a company.
Passion –Passion drives us to reach for something bigger than ourselves. It’s the spark that ignites innovation and customer focus, inspiring each of us to bring our unique contributions to everything we do.
All your information will be kept confidential according to EEO guidelines.
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.