JPMorgan Chase
New York City, NY

AM - Head of Digital Experience, Americas, Executive Director at JPMorgan Chase

| New York City, NY
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Job Description The Role:
Reporting to the Executive Director, Acquisition Marketing and Digital Experience, we are seeking a cutting-edge marketer to lead an exciting new effort with the goal of using data and digital to drive business with clients that have not done business with us before. This digital-first marketer will design the end-to-end strategy to enable a digital-only acquisition journey across all of our technology platforms.
The role requires a leader in all things digital that can utilize a diverse technical skill set to turn big ideas into reality. Experience with web development, UX/UI, testing and optimization, and analytics that will help us bring our customer engagement to the next level and help make meaningful impact in the business's acquisition strategies.
The role will require close partnership and integration with marketing, data & analytics, digital product owners and technology leads. This is a highly-visible strategic role with significant interaction with cross-functional teams and leaders across the firm.
Responsibilities:
  • Lead end-to-end strategy of digital acquisition journey
  • Partner with stakeholders, subject matter experts (SMEs) and the relevant digital teams to deliver targeted experiences for various audiences and client segment
  • Manage team of marketers focused on creating and building campaigns including digital events and lead nurture journeys
  • Ensure website experiences evolve and scale across segments, regions, and content/campaigns
  • Partner with teams focused on acquisition and go-to-market strategy to increase engagement via a holistic and personalized web experience
  • Implement a rapid and robust optimization/testing framework and personalization program
  • Partner with internal UX and Brand and Creative teams to ensure a consistent brand experience across all customer/prospect engagement points
  • Manage multiple initiatives to completion under concurrent, rigorous deadlines in a fast-paced dynamic environment
  • Be a customer advocate - champion consistent and seamless user experiences across all assets and channels

Qualifications:
  • The ideal candidate would have a strong business acumen and an analytical mind who can operationalize the strategy effectively
  • A keen interest in understanding customer insights, attitudes and behaviors
  • Would demonstrate the ability to define and execute strategy in an increasingly digitally connected and data-driven environment
  • Strategic thinker with an ability to create innovative strategies and plans at scale
  • Strong collaboration skills in a highly matrixed organization environment
  • Ability to influence and negotiate effectively at all levels
  • Exceptional written and verbal communication skills
  • Track record of leading cross-functional employees to deliver exceptional levels of success

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4.1 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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