Operations Training Lead

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

With innovative and exciting operational initiatives, the Authentication Operations team is a dynamic and passion-filled team to become part of! This team has effectively launched watches, handbags, sneakers, trading cards, and apparel authentication throughout the US, CA, AU, UK, DE, and JP in less than four years. We are a team of outstanding and diverse members who together compose a full business unit and are in search of an Operations Training Lead for our global operations!

The Operations Training Lead is responsible for crafting, implementing, and managing operational training programs that support eBay’s Authenticity Guarantee (AG) operations. Reporting to the Global Authentication Operations Training Manager, this role leads training initiatives across multiple functions—including Warehouse, Exceptions, Ginza, Toys, Electronics, and Trading Cards—to ensure consistency and excellence in performance. Partnering closely with Operations, Safety, Continuous Improvement, and Employee Engagement teams, the Training Lead fosters a culture of continuous learning, operational excellence, and workforce development across all AG facilities.

Training Strategy, Governance & SOP Ownership

• Take charge of the comprehensive training strategy and roadmap for Warehouse, Exceptions, Ginza, Toys, Electronics, and Trading Cards workflows.
• Validate process changes and translate them into updated SOPs, learning pathways, assessments, and certification frameworks.
• Partner with Instructional Designers to build and maintain training assets (guides, modules, job aids, e-learning).

• Lead and continuously improve the global Trainer Ambassador Program, including selection criteria, proficiency development, performance expectations, and certification.
• Provide mentoring, development, and performance oversight for Operations Trainers and Trainer Ambassadors.

• Conduct scheduled audits (monthly/quarterly) of SOPs, assessments, training materials, and floor execution to identify gaps or misalignments.
• Analyze training performance trends, error data, and site feedback to identify and prioritize content improvements.

• Serve as the training representative in cross-functional forums (Ops, CI, Quality, Product, and Safety).
• Assess emerging training needs based on production changes, equipment rollouts, quality trends, and business priorities.

• Own training benchmarks, including training efficiency, certification rates, readiness scores, and error reduction tied to training initiatives.
• Report out training performance and insights to site leadership and senior Ops partners.

• Model guidelines on the warehouse floor and reinforce eBay’s DNA principles through daily engagement.

• Requires up to 20% travel annually (domestic and international).

• Bachelor’s degree or corresponding experience or higher from an accredited university. MBA or related experience preferred.
• 4+ years experience in operational training, operational leadership, or team leadership.
• 5+ years of experience in a warehouse, distribution, or logistics environment.
• Lean Six Sigma Green Belt certification preferred to support continuous improvement initiatives and data-driven decision-making.
• Excellent communication and interpersonal skills.
• Strong analytical skills and a proven ability to work independently and influence others.
• Champion for diversity, equity and belonging.
• Proficiency in Microsoft Office, Google Workspace, and familiarity with Workday Learning Management Systems (LMS).

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.