About the Job:
We are seeking a hands-on Operations Technical Lead to support Canadian online content production. You will build and maintain new/replacement sources, perform User Acceptance Testing for new features and product launches, monitor data flows from editorial to online, and resolve markup/conversion issues for online titles. You will also automate workflows to streamline editorial work and help evolve our conversion specifications, markup manuals, and data standards.
Qualifications
2-4 years in online content production, conversion, or digital publishing (legal/tax/financial content preferred).
Demonstrated experience with XML, XSD, and markup troubleshooting, as well as familiarity with fundamental concepts of XSLT and XPath.
Experience monitoring content data flows and resolving conversion/online issues in production.
Strong documentation skills (conversion specs, markup manuals, standards) and quality mindset.
Excellent cross-functional communication; able to partner with editorial, product, IT, and vendors.
Key Responsibilities
Content Operations & Conversion
Build and maintain new and replacement sources for all Canadian content types; perform online conversion troubleshooting end-to-end.
Analyze input data (SGML/XML/Word) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications.
Resolve XML markup issues for online analytical titles; escalate and collaborate as needed.
User Acceptance Testing & Quality
Execute User Acceptance test plans/cases for new features and products; verify functional and non-functional requirements.
Track defects (Jira/Azure DevOps), partner with Engineers/QA/Product to triage and validate fixes; reduce defect escape rate to production.
Maintain QA checklists, business rules, and acceptance criteria for Canadian content.
Data Flow Monitoring & Issue Resolution
Monitor data pipelines from editorial through conversion to online platforms; diagnose and remediate data and conversion errors.
Coordinate with editorial, product owners, to minimize time-to-resolution; document root cause analysis and preventive actions.
Address customer concerns by prioritizing issues, investigating complaints, and resolving problems.
Tooling, Automation & Documentation
Participate in special projects that require data-based solutions supporting new product features and online functionality.
We value curiosity, ownership, and collaboration. If you enjoy solving complex content problems and keeping online products humming, we would love to hear from you.
Base Pay Range for primary location in Ontario is $63,600-$106,100(CAD). Canada National Base Pay Range: $63,600 - $106,100 (CAD).Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for additional location in Ontario is $63,600 - $106,100 (CAD).We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Top Skills
What We Do
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.
We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking.
LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
