Who we are
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
Buckland is looking for an Operations Team Leader, Quality
What you’ll be doing
This position is responsible for supervision of Quality Control Specialists. This role coordinates and audits documentation on entries, as assigned. This position will be assisting and maintaining the quality and accuracy of import entries. Furthermore, the position handles requests for missing information and ensures that all data is accurate.
What we can offer you
- Competitive salary, benefits package, and matching retirement plan
- A friendly, collaborative work environment
- Opportunities for professional development & ongoing learning
- A chance to be part of a growing organization
You will be responsible for
- Prepare customs, internal documents and maintain customer’s product database.
- Classify and research tariffs and respond promptly to all queries.
- Act as liaison between CBP and operations to maintain service to all US accounts including client information, missing information requests, and reporting custom service needs.
- Report any problems or issues directly to their manager and communicate suggestions for operational improvement and assist in implementation of changes.
- Attend ongoing training to increase knowledge of new customs polices and/or regulations.
- On-call responsibilities (evenings and weekends).
- Above average written and verbal communication skills.
- Showcase your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
- Identify potential challenges/risks and solve problems efficiently or work with Leaders for a solution.
- Foster a fast paced culture leading by example in terms of accountability and continuous improvement within the team.
- Effectively prioritize and manage the team multiple and personal tasks to meet KPI's and deadlines.
- To provide the highest level of customer service by leading and mentoring, fostering a positive and productive work environment and resolving escalated issues as needed.
Leadership Responsibilities
- Ability to manage a group of 5 to 10 employees
- Assist with performance evaluations for direct reports
- Assign tasks to team members
- Assists with training and guidance of direct reports
- Monitor work volumes of direct reports
- Supervise team members, conduct team meetings, monitor attendance, and work schedules
What we need from you
- High school diploma or equivalent.
- Certified Customs Specialist (CCS) Designation (must maintain yearly status).
- Minimum 3 years of experience in custom brokerage or logistics experience.
- Minimum 3 years of experience in quality control.
- Intermediate MS Office knowledge.
- Strong verbal and written communication skills.
- Must be legally eligible to work for the Company at all times.
- Valid Passport and ability and desire to occasionally travel if required to other offices locations in CND/USA/MX.
Want to apply? Get in touch today
Please visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.
Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.
Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.
Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at [email protected]
As we receive a high volume of applications, we’re only able to contact candidates selected to move forward. While we truly appreciate your interest, we are unable to respond to general inquiries regarding application status. Thank you for your understanding.
Skills Required
- High school diploma or equivalent
- Certified Customs Specialist (CCS) designation with yearly status maintenance
- At least 3 years of customs brokerage or logistics experience
- At least 3 years of quality control experience
- Intermediate Microsoft Office knowledge
- Strong verbal and written communication skills
- Legally eligible to work for the company
- Valid passport
- Ability and willingness to occasionally travel to other offices in Canada, the United States, or Mexico
What We Do
Buckland is a global-trade services provider that helps businesses manage cross-border imports and exports. Its services include Canadian, U.S. and Mexican customs brokerage, trade-managed solutions, freight forwarding, trade technologies, and warehousing and distribution. The company combines technology with experienced personnel to simplify customs and logistics, and supports customers across Canada, the United States, and Mexico with customized services throughout the supply chain.
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