Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Duties and responsibilities
Oversee the operational efficiency of new business and money collection processes.
Define, manage, and continuously improve servicing models for Intermediaries within new business operations.
Manage internal and external Service Level Agreements (SLAs) related to new business and business support.
Ensure alignment of operational processes with regulatory and compliance requirements.
Draft, review, and update new business standards annually to meet evolving business needs.
Conduct audits to assess adherence to established new business standards.
Design and advise on training modules for both new and existing Administrators and payroll consultants.
Coordinate and ensure execution of annual advice refresher training sessions.
Perform monthly audits and provide reports on advisory practices and findings.
Conduct monthly performance reviews for direct reports, fostering accountability and growth.
Build and maintain strong relationships with Risk, Compliance, and Legal departments.
Evaluate and mitigate the impact of new and existing legislation and regulations on products and processes.
Ensure timely and accurate processing of Advisor subsistence and travel allowance payments.
Identify and report risk events, maintaining an up-to-date risk log in collaboration with the Operations Manager.
Research fraud trends and emerging risks; contribute to the development of fraud prevention strategies, policies, and systems.
Provide leadership and strategic direction to direct reports, promoting a high-performance culture.
Ensure effective and compliant record-keeping of client documentation.
Minimum requirement
Namibian Citizen.
Relevant Degree in Finance/Commerce, BCom/ Honours in Business Administration or a relevant tertiary qualification.
5-7 years’ experience in Financial Services Industry.
Sound business knowledge and management experience advantageous.
Strong technical & numerical skills and ability to think analytically, laterally & systematically.
The ability to work under pressure while maintaining high service levels.
Ability to guide, coach and mentor direct reports to ensure overall operational and strategic goals are met.
Must be able to plan, organize and execute tasks at an operational and strategic level.
Must have excellent operational and strategic skills in insurance product offerings.
Must be a team player and able to work independently without senior supervision; and
Ability to work well under consistent pressure.
Skills
Action Planning, Claims Management, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Policies & Procedures, TypologyCompetencies
Business InsightCollaboratesCommunicates EffectivelyDecision QualityDirects WorkEnsures AccountabilityFinancial AcumenInstills TrustEducation
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalentClosing Date
23 October 2025 , 23:59The Old Mutual Story!
What We Do
Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people.
Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica
