Operations Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Line of Business Job Description:

This 1st-level Operations Team Lead will report to the Paper Storage Operations Manager with special focus on:

• Managing multiple functions/activities within the Paper Storage department.

• Supervising employees in their day-to-day tasks of package reconcilement, inquiry research and resolution related to incoming work from Financial Center and ATM channels

• Monitoring and maintaining department’s compliance with operational and regulatory policy/procedure.

• Motivating, coaching and developing employees to meet/exceed department’s goals and objectives

• Engaging employees to positively impact their experience and improve satisfaction scores

• Actively engaging in meetings with peer sites, project and vendor partners to develop strategies for process improvement.

• Maintaining an acute awareness of Service Level Agreements and deadlines

Required Skills:

• Must have Superior organizational skills with the ability to manage multiple functions

• Must have Proficient written and verbal skills

• Must be Detail-oriented with the ability to work independently and make sound decisions

• Must have demonstrated problem-solving ability work skill sets and Effective time management skills

• Must be proficient in Microsoft Office (Word, Excel and Outlook)

• Must be able to wok in the office Monday thru Friday from 9:30am - 6:00pm.

Skills:

• Attention to Detail

• Collaboration

• Customer Service Management

• Customer and Client Focus

• Fraud Management

• Active Listening

• Administrative Services

• Business Operations Management

• Data Collection and Entry

• Quality Assurance

• Client Management

• Coaching

• Performance Management

Shift:

Hours Per Week: