AI Operations Team Lead

At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful photos.

We foster a culture of extreme ownership, empowering our team to excel as business owners. We're not just a team; we're a league of A-players dedicated to reaching peak performance. As an analytical creative, you'll thrive in our unrivaled environment, where technology meets creativity. We embrace diversity and invite individuals from all backgrounds to join us in revolutionizing the eco system of visual content; building a future where we help businesses drive growth and sales by telling better visual stories.

About the role:

With our global footprint and hyper-growth, one of Snappr’s top priorities is to grow the quality and quantity of the photo editors in our Manila office. As an Operations Team Lead, you will be challenged to guide and empower a team of Photo Editors to enhance the efficiency and effectiveness of our operations. You will play a crucial part in ensuring the successful completion of tasks, driving key performance indicators, and fostering a collaborative and results-driven team culture.

What you'll do

• Lead and manage day-to-day operations, ensuring efficiency, quality, and adherence to established processes.
• Manage and mentor a team of Specialists, providing guidance, support, and fostering a collaborative team environment.
• Drive and monitor key performance indicators (KPIs) to ensure the team meets or exceeds performance targets
• Design and implement performance improvement plans for team members who require such assistance
• Collaborate with cross-functional teams to enhance communication and coordination across departments.
• Develop and implement strategies to improve operational processes and streamline workflows.
• Continuously assess and optimize operational procedures to enhance productivity
• Act as a point of contact for escalated issues and provide timely resolutions.
• Communicate with Senior Operations Manager/s and Head of Operations to ensure projects are on track.
• Monitor and produce regular performance reports
• Foster a culture of continuous improvement, innovation, and excellence within the operations team.

What you'll need

• Minimum of 5 years of progressive experience in operations, with at least 2 years in a leadership role.
• A track record of running performance improvement plans
• Proven experience in effectively managing and leading a team.
• Demonstrated experience in driving and achieving Key Performance Indicators (KPIs)
• Strong analytical and problem-solving skills
• Strong leadership skills
• Great spreadsheet skills are an advantage
• Familiarity with Adobe Photoshop is preferred but is not a hard requirement
• Should be willing to work with creative people.
• Should be willing to report onsite every day.
• Should be open to working in a mid-shift. 

Job benefits

• Competitive Salary
• Php 1.5-2K/month transportation allowance
• Day 1 HMO (w/ 2 free dependents)
• Meals provided daily + free coffee and snacks ☕
• 20 days of paid time off!
• Company Equity
• Great workspace in Ortigas CBD

About the team:

Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.