About Latch/DOOR:
Latch/DOOR is revolutionizing access control for residential and commercial properties by delivering cutting-edge hardware and software solutions. Our comprehensive platform includes everything from access control devices to property management software, making life simpler and safer for property managers, residents, and businesses.
About the role
We are seeking a dedicated Operations Support Analyst to join our team. In this role, you will monitor our contractor network to ensure market health, maintain high-quality services, identify negative trends, and serve as the primary contact for issues requiring in-depth investigation and potential escalations.
Key Responsibilities:
- Investigate Deactivation Requests:
- Analyze deactivation requests and make recommendations.
- Gather information from both customers and contractors regarding reported issues.
- Handle requests from contractors wishing to be removed from the platform
- Assist contractors with the insurance procedures.
- Process Reactivation Requests:
- Evaluate reactivation requests from contractors seeking to return to the platform.
- Determine if additional onboarding or updates are required, or if the request should be denied.
- Monitor Contractor Network:
- Regularly review the contractor pool to identify individuals who may require warnings or immediate deactivation.
- Identify opportunities to recruit higher-quality contractors, especially in markets with low volume or specific skill shortages.
- Ensure that services in deactivated markets are appropriately managed.
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred.
- Experience in analytics, investigations, or a similar role.
- Excellent communication and interpersonal skills with a positive and engaging attitude.
- Strong mediation skills for handling sensitive topics and escalations effectively.
- Highly organized with a solid understanding of team dynamics and internal responsibilities.
- Proficient in interpreting and analyzing data reports.
- Ability to work independently and make informed decisions.
Joining us means:
- Having teammates all over the world in the US, Argentina, Mexico, Italy, Uruguay, Portugal, and Spain.
- Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
- Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.
We embrace diversity and strive to create an inclusive and equitable environment for all.
Attention Job Seekers: Beware of job scams!
Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:
- Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.
- Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
- We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
- Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
- We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
- If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.
What We Do
The Latch system manages the things that matter most—bringing to life the complete, connected smart building experience.
Latch is the first integrated multifamily system that makes buildings better by bringing hardware, software, and services under one roof. Our proprietary software, LatchOS, powers hardware, enables services, and delivers one integrated experience for our multifamily customers.
More than 1 in 10 new apartments in the U.S. are being built with Latch products, with multifamily buildings in 36 states featuring Latch solutions and supporting more than two million unlocks per month.
Why Work With Us
Founded in 2014, boasting 200+ passionate self-starters with unique backgrounds and unexpected stories, there is no better time to join us. As we grow as a company, we are excited to see our employees grow with us.
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