- Handling KYC requests
- Requesting KYC documents from clients
- Monitoring deadlines and statuses of KYC and related cases
- Gathering information related to chargebacks, fraud cases, and partner-related issues
- Requesting additional details from clients or partners as needed
- Processing refunds upon request from merchants or internal teams
- Requesting and managing end-user documentation
WHAT YOU NEED TO SUCCEED IN THIS ROLE
- Previous experience in customer support, client services, or a similar role is a plus
- Experience in fintech or payment solutions is an advantage
- Excellent verbal and written communication skills
- Strong analytical thinking and problem-solving abilities
- Ability to make quick, effective decisions under pressure
- High level of responsibility and attention to detail
- Fluency in Russian and at least B2 level of English
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
- Work with coworkers who are passionate about their business
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
- Private health insurance coverage
- 20 days of vacation time; bank holidays; sick leaves; additional birthday day off
Skills Required
- Previous experience in customer support or client services
- Experience in fintech or payment solutions
- Excellent verbal and written communication skills
- Strong analytical thinking and problem-solving abilities
- Ability to make quick, effective decisions under pressure
- High level of responsibility and attention to detail
- Fluency in Russian and B2 level of English
What We Do
FYST [faist] is a one-stop tech, payments and technology consultancy for eCommerce and FinTech businesses. It empowers entrepreneurs with a unique mix of agile technical payments capabilities, payment technologies guidance, regulatory compliance, and AML advisory services from its team of payment and banking industry leaders. Focused on technological excellence FYST offers clients a full scope of integration and software advisory, complemented by in-house payment gateways development. Designed to help businesses navigate the fast-growing cross-border eCommerce market, FYST brings together leading fintech innovators under one brand, combining unparalleled technical ingenuity, and tailored advice to help fledgling businesses successfully scale up, and receive access to more than 70 global payment methods via the network of partners.
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