The Role
Provides internal and external customer support while coordinating location operations. Responsibilities include resolving customer needs, processing vendor payables, supporting sales and service workflows, managing customer accounts, reconciling cash, coordinating meetings and events, supporting HR communications, overseeing satisfaction programs, and identifying process improvements. The role also assists Parts and Service departments and maintains contract and policy compliance.
Summary Generated by Built In
About the Position:
- The Operations Support Specialist will create and foster a collaborative working environment.
- This position is essential to providing Heroic Customer Support internally and externally and creates value by ensuring needs are met by exceeding expectations and being a champion of the customer service experience.
Our Comprehensive Benefits Package Includes:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) with Company Contribution
- Employee Assistance Program
- Paid Time Off
- Affiliate Rewards Program
- Personal Finance Solutions
Responsibilities:
- Highly align with our mission and core values.
- Ensure a positive internal and external customer experience by assisting and providing resolutions.
- Champion company communications by educating employees and initiate implementation within the location.
- Instrumental in the reconciliation and processing of vendor related account payables.
- Provide recommendations on process improvements to drive excellence.
- Collaborates with team members in interpreting company financials and identifying resolutions to achieve desired results.
- Coordinate all activities related to location meetings and events.
- Oversee established customer satisfaction program.
- Facilitate the whole goods sales activities to assure company objectives are met.
- Provide clerical assistance within the Parts department.
- Support the Service work order process and manage time entry.
- Review, setup or make changes to customer account profiles in operating system.
- Count money in cash drawer and reconcile according to company policy.
- Manage location donations and sponsorship requests.
- Act as a liaison to employees for the Human Resource department.
- Uphold location service contract agreements to ensure commitments are being delivered according to agreement.
- Collaborate interdepartmentally to identifying opportunities and ensure operational success.
- Adhere to company Policies and Standard Operating Procedures.
- Performs other duties as assigned.
Qualifications or Requirements:
- High School Diploma/GED required.
- Agriculture background preferred.
- Minimum of two years of Customer Service.
- Excellent communication and interpersonal skills.
- Ability to proficiently use a desktop or laptop computer, including Microsoft Office Suites.
What is Redline Equipment?
- We are an agriculture equipment dealership with 9 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
- Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth
Skills Required
- High School Diploma or GED
- Minimum of two years of customer service experience
- Excellent communication and interpersonal skills
- Proficiency using a desktop or laptop computer and Microsoft Office
- Agriculture background
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The Company
What We Do
Redline Equipment is an agricultural equipment dealership headquartered in Archbold, Ohio, with twelve authorized Case IH dealer locations across Ohio, Michigan, and Indiana. A team passionate about farmers and their equipment, Redline serves farmers, ranchers, agricultural producers, and construction and commercial lawn service providers with new and used equipment, cutting-edge precision farming technology, parts, financing, and 24/7/365 service under the motto 'Any Season. Any Reason. Any Time.'
